Operational Analyst

This role is open to existing OSPRI employees only. Kōrero mō te tūranga - About the Role: We are looking for an analytical and solutions-focused Operational Analyst to join our Support Centre team for a period of 12-months. Reporting to the Team Leader, OSPRI Support, you will play a critical role in supporting the efficiency and effectiveness of the OSPRI Support Centre. Combining data analysis, reporting, stakeholder support and process improvement, you’ll help ensure our programmes and support services continue to deliver excellent outcomes for farmers and stakeholders across New Zealand. Working closely with a range of internal stakeholders, you will deliver valuable insights, manage complex data-related activities and contribute to continuous improvement initiatives. You’ll help identify trends, improve data quality, enhance reporting capabilities and support the implementation of new systems and processes that strengthen operational performance. This role reflects Ārahina e te Aronga | Purpose Led, using data and insights to support informed decision-making, and Ka Tūtuki ā Mātou Mahi | We Deliver , ensuring operational excellence through accurate reporting, efficient processes and continuous improvement. What success will look like: Executing key inbound and outbound stakeholder activities that support the efficiency of the OSPRI Support Centre Managing critical data activities with accuracy and attention to detail Supporting OSPRI Support Representatives with complex customer queries and data-driven solutions Identifying trends and opportunities for process and service improvements Collaborating with teams across the business to improve data quality and streamline workflows Producing timely and accurate operational reporting to inform decision-making Supporting the implementation of new systems, reporting frameworks and business processes Contributing to continuous improvement initiatives that enhance operational efficiency Building strong working relationships across the organisation Maintaining a strong focus on health, safety and OSPRI's values Kōrero mōu - About you: You are naturally curious, analytical and enjoy solving problems. You have a strong eye for detail and are comfortable working with data to identify trends, uncover insights and improve performance. You thrive in a collaborative environment and enjoy partnering with others to find practical, effective solutions. Whether you’re producing reports, investigating issues or supporting process improvements, you’re focused on delivering high-quality outcomes that create value for the organisation and stakeholders. You naturally align with Kotahitanga | Stronger Together , collaborating effectively across teams, and Whakamana Tangata | Powered by People , supporting colleagues and stakeholders to achieve positive outcomes. You will bring: Experience in data management, reporting and workflow optimisation Strong analytical and problem-solving skills with the ability to interpret data and identify trends Experience using CRM systems, reporting tools and data analysis platforms Strong attention to detail and commitment to accuracy Excellent organisational skills and the ability to manage multiple priorities Strong written and verbal communication skills Experience supporting operational, customer service or business improvement activities The ability to work collaboratively with cross-functional teams A proactive mindset with a focus on continuous improvement Experience working with customer service metrics and operational reporting would be advantageous Me pēhea te tono – How to apply: Please include your cover letter and CV. Applications close at 10 am on Monday, 24 August 2026 . For more information about this role, please contact People and Culture or David George, Manager, OSPRI Support. OSPRI supports a workplace of diversity, equity, and inclusion where our people feel welcomed, valued, and supported to do their best work. If you need specific support or accessibility adjustments to enable you to take part in this application process, please don't hesitate to contact us.