Job title: Operational Compliance Support Manager

Salary: £57,774

Grade: Band 2 – SME0

Contract type: Permanent/ LU

Reference: SF5406

Contract details: Full Time

Location: Palestra/Hybrid

Application closing date: 9th of October @23:59

External - All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

About the role

As a Built Environment Operational Compliance Support Manager, your primary purpose is to provide support to the BE Operational Compliance Team to provide complete / correct asset data, operational reporting and analytics. You will be tracking asset data quality targets and regularly reporting to the BE Managers. You will utilise the Asset Management System and other Data Repositories to inform work streams and investment. You will provide information / tools / data to enable reporting against agreed operational and asset data quality targets.

You will be a problem solver for one of the biggest organisations within the public sector and responsible for supporting the APD Built Environment team drive asset data and reporting improvements via the Asset Management System (Maximo) to improve asset data quality / completeness and the functional requirements to be data driven and planning led.

Key accountabilities

Assuring the completeness / correctness of all BE Data held in the Asset Management System and other Data Repositories relevant to AP inclusive of Data Quality.
Undertake internal audits of asset data and data quality including supporting information to ensure data and records are fit for operational use.
Responsible for producing information / weekly reports / dashboards aligned to Safety / Operations / Performance.
Interpret / format asset data to enable the production of all BE ACR(s), associated Compliance Plans and compliance with S1042 - Managing LU Asset Risk: Recording of Assets and Data for Condition Reporting.
Support the creation / maintenance of the BE Risk Register(s) (Local / Thematic etc) and capturing Asset / Operational / Safety mitigations with the relevant subject matter experts.
Identify Assets Records and Associated Drawings that require amendment(s) and delivering those amendments with relevant internal/external stakeholders.
Undertake review(s) / acceptance of Asset Data Handover (ADMF/TLF447) relating to all introduced, renewed, refurbished, removed, disposed of assets in compliance with the relevant Industry Best Practice / Legislation / TfL Engineering Standards, Procedures and Guidance.
Create automated workflows / process to enable operational reporting, the auditing of Asset Data and Asset Data Quality.
Implement processes and provide data tools to enable the production of the Corrective / Minor Works - 3-year Work-Banks(s) with support from relevant ‘Asset Stewards’ to mitigate Asset / Operational / Safety risks.
Utilise reporting methods and automation to identify ‘pipeline’ works into Capital Delivery with the ‘Asset Stewards’.
Deputise for the Built Environment Operational Compliance Team as required to cover day to day business requirements.

Key interfaces

APD Built Environment Team

TfL wide: TfL Legal, Operational / Group Property, Heads of Professions and other stakeholders - Providing technical and engineering support and receiving information

External/Other: London Boroughs, Government Agencies, Utility Companies, Network Rail

Knowledge

Working knowledge of data analysis techniques (Desirable).
Working knowledge of data structures and experience of working with large datasets (Desirable).
In depth working knowledge of Asset Management Systems (Maximo) (Essential).
Working knowledge and understanding of Built Environment assets within competency area to TfL Standards / Procedures / Industry Best Practice (Essential).
Proven ability to solve business problems, handle conflicts, anticipate issues/concerns, troubleshoot issues, and proactively institute creative solutions quickly and in detail (Essential).
Practical familiarity with at least one business intelligence tool (e.g. AXIOM, Microsoft BI, SharePoint etc.) including data visualisation (Desirable).
Experience in working with stakeholders to ensure reporting data sources are optimally tuned for reporting (Essential).

Skills

Working knowledge of data analysis techniques (Essential)
Working knowledge of data structures and experience of working with large datasets (Essential).
In depth working knowledge of Asset Management Systems (Maximo) (Essential).
Working knowledge and understanding of Built Environment assets within competency area to TfL Standards / Procedures / Industry Best Practice (Essential).
Proven ability to solve business problems, handle conflicts, anticipate issues/concerns, troubleshoot issues, and proactively institute creative solutions quickly and in detail (Essential).
Practical familiarity with at least one business intelligence tool (e.g. AXIOM, Microsoft BI, Power Automate, SharePoint etc.) including data visualisation (Essential).
Experience in working with stakeholders to ensure reporting data sources are optimally tuned for reporting (Essential).

Experience

- Practical experience of use data analysis tools and statistical techniques to produce solutions to problems (Desirable).
- Experience of working in an operational / maintenance area (Desirable).
- Experience of working with cross functional departments, at customer facing and management levels (Essential).
- Experience in identifying and delivering process improvements (Desirable).
- Experience of producing data visualisations, presentations and reports to track operational performance (Essential).
- Experience in creating concise reports that assess the effectiveness of asset data sources, data-gathering techniques and improve data collection methods (Desirable).

Application Process

Please apply using your CV only

PDF format preferred and do not include any photographs or images

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
29 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Operational Compliance Support Manager

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