Operational Controls Oversight Manager

Operational Controls Oversight Manager

Please note this position is based in Norwich and the successful candidate’s contractual location will be Norwich; other locations cannot be considered.

About Us

At Aviva Investors, our expertise is in matching the right investment approach to each client’s unique needs. As the global asset management business of Aviva plc, we bring together our broad investment capabilities to deliver client-focused solutions worldwide. Managing £273 billion in assets, our 1,000‑strong team across nine countries is brilliantly connected, collaborative, and focused on delivering outcomes that truly matter.

Working together and acting responsibly are central to how we operate. We take time to understand what our clients want to achieve and design solutions that last - strengthening every portfolio with diverse perspectives and integrated thinking. Our long track record in sustainable investing reflects our commitment to doing the right thing for clients and communities alike.

Everyone at Aviva Investors plays a part in creating an exceptional client experience. With the scale and influence to make a real difference, we take our responsibility seriously. Join us and you’ll find an inclusive, supportive environment where your contribution is valued, high performance is recognised, and you’re empowered to shape your development.

We are recruiting for an Operational Controls Oversight Manager to join our Controls Oversight & Assurance team within the COO function. This is a fantastic opportunity for someone who enjoys using data, insight and strong stakeholder relationships to improve governance, strengthen controls and help teams deliver great outcomes. Reporting into the Head of Controls Oversight & Assurance, you will play a key role in supporting and enhancing Aviva Investors' global first line risk and controls framework.

With a global remit spanning Operations, Transformation, and IT, our COO team ensures an exceptional client experience. Whether it’s optimising key processes, managing relationships with strategic partners, launching innovative new products, or onboarding clients seamlessly, every project is an opportunity to drive efficiency and innovation at scale.

A bit about the role:

As an Operational Controls Oversight Manager, you'll help drive a strong and effective risk and controls environment across Aviva Investors. Working closely with business leaders, risk teams and other key stakeholders, you'll produce meaningful management information, provide governance oversight, and support the identification, assessment and remediation of risks and control issues. You'll influence improvements in control effectiveness and data quality, contribute to senior governance forums, and help ensure that our operational risk framework remains robust, scalable and fit for the future. You'll also support and develop colleagues while balancing strategic priorities with key reporting and delivery deadlines.

Skills and experience we're looking for:

• Experience within asset management, investment management, financial services, or a similarly regulated environment.

• Strong reporting, management information (MI) and data analysis skills, including confidence working with Excel and large datasets.

• Ability to build effective relationships and influence stakeholders across different business areas and levels of seniority.

• Strong organisational and planning skills, with a track record of delivering high-quality outcomes against competing priorities and tight deadlines.

• Experience of governance, risk management, controls oversight, controls testing, process improvement, or related disciplines, alongside excellent communication and facilitation skills.

What you'll get for this role:

Our purpose, with you today, for a better tomorrow, is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:

• Competitive salary (depending on skills, experience, and qualifications).
• Discretionary bonus opportunity, depending on individual performance and Aviva Investors' results.
• Generous pension scheme, Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further with up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 annual volunteering days to help others.

Aviva is for everyone:

We're inclusive and welcome everyone. We want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.

Most of our people are smart working, spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.

We'd love it if you could submit your application online but if you require an alternative method of applying, please email us at GlobalRecruitment@avivainvestors.com

About Us

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.