Operational Efficiency Partner

SHIFT: Day (United States of America) This role will initially focus on supporting the Research Institute's enterprise eResearch Modernization (eRM) program, one of the organization's highest-priority strategic transformation initiatives. As organizational priorities evolve, the position will continue supporting change management activities across other strategic initiatives and operational priorities Seeking Breakthrough Makers Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview The Operational Efficiency Partner is an internal consultant providing project management and business process improvement services. This role: • Manages large-scale projects in support of strategic initiatives. • Follows a structured, project management approach. • Exhibits proficiency in planning, management, organization and communication. • With support, negotiates critical and controversial issues with leaders and project teams for the successful management and on-time delivery of projects. • Possesses an intermediate level skill set and knowledge in the science and methods of process improvement. What you will do Program & Project Management Manages large scale and various projects of moderate to high complexity as well as the scope and timelines to ensure a successful outcome. Communicates relevant project plans and alternatives, including issue and risk analyses and mitigation strategies to project stakeholders. Develops and monitors project budget and work plans and prepares appropriate documentation in support of planned projects. Works collaboratively with leaders to estimate project resources. Improvement Promotes organizational transformation by advising on the planning and execution of business process improvement efforts throughout the organization. Applies the organizational appropriate framework for managing projects. Exhibits an understanding of different types of organizational problems and can identify and apply appropriate tools. Partners with business and clinical leaders to manage and understand improvement measures, performance dashboards and score cards and to use data analysis to drive fact-based decision making. Thought Partnership & Business Consulting Uses active listening to identify stakeholder issues and needs. Offers expert recommendations and influences toward best-fit solutions. Adds a level of objectivity, business vision, and systems thinking (connects-the-dots) to the consulting conversation. Change Management Assesses human systems to gather information about factors such as satisfaction, conflict, confusion, interest. Strategizes with team members to determine activities or interventions to create change in a human system. Effectively engages employees in an open dialogue and other activities to address resistance and build commitment to change. Develops communication strategies to support change. Facilitation Effectively builds and facilitates project teams with clearly defined roles and responsibilities. Clearly defines meeting purpose and goals. Is consistent with meeting preparation - invitations, agenda, etc. Demonstrates strong facilitation skills. Ensures participants are clear on decisions, responsibilities, and future meeting dates. Uses technology effectively for remote participation. Building Organizational Capability Plans, coordinates, and provides formal and just in time training on project and program management. Miscellaneous Other duties as assigned Education Qualifications Bachelor's Degree Required Master's Degree Preferred Experience Qualifications At least five (5) years professional leadership, quality, improvement or project management experience Required Previous experience with project management and business process improvement Preferred Skills and Abilities Strong organizational, project management, and time management skills. Strong oral and written communication skills. Strong analytical skills and attention to detail. Ability to work independently and with a broad range of people to support programs and projects and take initiative when necessary. Ability to work under stress and meet deadlines. Change agent demeanor; must be a flexible thinker with an ability to quickly adapt to a changing environment. Knowledge of organizational dynamics, change theory, reliability and safety science, improvement methods and tools. Proficiency using Microsoft Word, Excel, PowerPoint and Visio. Licenses and Certifications Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality - - Preferred or Certified Manager of Quality (CQM) - American Society for Quality (ASQ) - - Preferred or Project Management Certification (PMP) - Project Management Institute (PMI) - - Preferred To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE: $101,300.00 - $129,100.00 Annually Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. ------------------- At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.