Operational Reporting Analyst

Closing Date

2026-11-03

Job Title: Operational Reporting Analyst

Location: Durrington, Worthing (Hybrid)

Contract Type: Permanent

Hours: 37

Salary: From £33k, based on skills and experience

About the role:

Reporting to the Reporting & Analytics Manager within the Water Operational Excellence team, this role supports the wider Operational Excellence function in delivering accurate, timely and insight-led reporting.

The role enables effective operational performance management, continuous improvement and strategic decision-making across the Water Operations Directorate.

What you will be responsible for:

Includes preparing, maintaining and enhancing performance metric data, performance dashboards, weekly and monthly reporting outputs, and analytical insight for operational, regulatory and improvement teams

Day to day you will support the Reporting & Analytics Manager in delivering Water Operations dashboards by:

• Supporting with requirements gathering and metric definition, acting as a key liaison within Water Operations to produce clear, detailed and delivery-ready requirements for the backlog.
• Assist in documenting data definitions, reporting standards and data quality processes for Water Operations.
• Monitor usage of dashboards and reporting tools, identifying opportunities to improve adoption, usability and insight.

Major accountabilities of role:

• Assist with the production of executive-level performance insight to support reporting for the Water Director, Executive Leadership Team and Board.
• Support the creation and delivery of Water Business performance reporting for leadership and regulatory requirements.
• Conduct detailed data analysis to generate insight that supports Operational Excellence and continuous improvement activity.
• Undertake analytical investigations into operational performance drivers, identifying opportunities to improve service, efficiency, regulatory performance and asset resilience.
• Support the embedding of data-driven performance improvement across operational teams and business planning activity.
• Support colleagues within Operational Excellence and Water Operations in the delivery of automated reporting solutions.

We are looking for a confident individual who is comfortable engaging with stakeholders across the business and presenting data-driven insights.

Due to the hybrid nature of the role, candidates should be based within a reasonable commuting distance of our Durrington office (typically within one hour's travel time).

What you’ll bring to the role:

• Background working in Water Operations or similar industry.

• Data and analytics knowledge (KPI architecture, Enterprise reporting models)

• Product management knowledge (Agile frameworks, Product lifecycle management, User-centred design.)

• Proven experience in Data analytics, Reporting, Business intelligence,

• Operational Excellence.

• Strong IT skills including MS Excel & advanced analytics platforms

• Self-starter with ability to manage own workload

• Strong communication skills, both oral and written

• Able to engage, influence and connect with others.

• Lean Six Sigma Yellow / Green Belt.

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation

“Your potential matters more than a perfect checklist. If this role excites you and you believe you can make an impact, we want to hear from you! Skills can be learned—passion, drive, and fresh perspectives are what truly set candidates apart. Don’t hesitate—take the leap and apply!”

If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself)

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.

If you need reasonable adjustments during the recruitment process, please let us know.

Additional information:

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.

Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment.

Some positions may also require higher levels of security vetting, which may involve providing additional documentation.

Welcome

Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In.

We succeed together

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Need flexibility in your work?

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?