Operational Support Analyst – Departure & Compliance

OPERATIONAL SUPPORT ANALYST – Departure & Compliance

We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

About the Role

The Operational Support Analyst is responsible for supporting the operational stability, usability, and day-to-day performance of the Departure & Compliance product group across easyJet’s airport network.

Operating within a complex supplier-led ecosystem, the role focuses on ensuring departure-critical operational systems, operational integrations, third-party airport systems, and frontline operational tooling remain available, supportable, secure, compliant, and fit for purpose within live operational environments.

Working closely with Product Managers, Technical Specialists, Ground Operations teams, suppliers, and Regional Delivery teams, the Operational Support Analyst supports operational readiness, incident resolution, monitoring, reporting, integration testing, and continuous improvement across the Departure & Compliance product group.

The role combines operational product support, service operations, supplier coordination, monitoring, operational testing, and change support to help ensure operational systems can safely and effectively support compliant departure operations across a network of airports, handlers, and operational partners.

The role requires a strong understanding of airport operational processes, departure workflows, regulatory requirements, and the interconnected ecosystem of passenger processing, departure control, baggage, border, identity, and operational support systems.

JOB PURPOSE

As an Operational Support Analyst within the Departure & Compliance product group, you will support the operational performance, stability, compliance, and day-to-day usability of departure-critical operational systems and services across the airport network.

This role focuses on monitoring, supporting, coordinating, testing, and improving operational products and services within live airport environments, ensuring compliant, safe, and efficient passenger processing and departure operations with minimal disruption.

You will work closely with Product Managers, Technical Specialists, suppliers, Regional Delivery teams, airport stakeholders, and operational users to support operational continuity, compliance, service improvement, integration readiness, and successful delivery of changes into live operations.

COMPETENCIES

Ownership and Delivery

Has a clear focus on delivering reliable operational support and service outcomes within demanding operational environments, adapting effectively to operational pressures and ensuring operational continuity is maintained.

Customer and Shareholder Value

Understands the operational impact of technology services and prioritises operational stability, efficiency, safety, and customer experience in all activities and decisions.

Innovation and Change

Supports continuous improvement by identifying opportunities to enhance operational support, monitoring, tooling, reporting, and service delivery processes within a dynamic operational environment.

Building Relationships

Builds strong collaborative relationships across airport operations, suppliers, product teams, and technology teams to support shared operational outcomes and service performance.

KEY SKILLS REQUIRED

• Strong understanding of operational support, incident management, and service management processes

• Experience supporting operational applications, systems, or operational technology services within complex operational environments

• Strong understanding of airport and ground operations processes, operational environments, and frontline operational technology

• Experience supporting aviation operational systems and third-party airport technologies within live operational environments

• Understanding of airport operational integrations, including operational messaging, passenger processing, baggage, identity, and supplier-hosted systems

• Experience supporting testing, validation, and operational readiness activities involving integrated third-party operational systems

• Familiarity with operational data flows, system interoperability, and cross-platform operational dependencies within airport environments

• Good understanding of Windows-based hardware, operating systems, and operational device support

• Experience supporting live operational systems where operational continuity and service availability are critical

• Understanding of operational monitoring, observability, reporting, and service health management

• Experience working with third-party suppliers and coordinating operational service resolution activities

• Strong problem-solving, operational triage, communication, and stakeholder management skills within fast-paced operational environments

• Understanding of access management, operational security, and compliance requirements

• Experience supporting operational change, rollout, and testing activities within live environments desirable

• Experience supporting business-critical operational systems within a 24x7 operational environment desirable

• Ability to operate effectively within high-pressure operational incidents and major service disruption scenarios

• Willingness to participate in an out-of-hours on-call rota supporting critical operational services

• Willingness to travel across the airport network where required

#TLS3

LOCATION & HOURS OF WORK

• This full-time role will be based in Luton, operating within a hybrid working model

• Travel across the airport network and operational locations will be required where necessary

• Participation in an out-of-hours on-call rota for critical operational incidents is required as part of this role

“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”

How to Apply:
If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join our dynamic team!

What you’ll get in return:

At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.

We offer:

· Competitive base salary

· 20% annual bonus potential.

· 25 days holiday, pension scheme, life assurance, and a flexible benefits package.

· Discounted staff travel scheme for friends and family

· Annual credit for discount on easyJet holidays

· ‘Work Away’ scheme, allowing you to work abroad for 30 days a year

· Electric vehicle lease salary sacrifice scheme

Location & Hours of Work

We operate a hybrid working policy of 2 days a week spent with colleagues.

We look forward to your application and the possibility of you flying high with our team!

Application Process:
Interested candidates should apply through our careers portal.

Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com.

Job: Information Technology (IT)

Primary Location: United Kingdom-London-London Luton Airport

Schedule: Full-time

Unposting Date: 09/10/2026, 10:59:00 PM