Operations Analyst

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description Overview We are seeking a high-performing Operations Analyst to support a large, complex client program to ensure smooth delivery of projects and programs, both internally and externally, while adhering to program, practice, and operations guidelines. Operations support staff roles often encompass multiple areas including data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. The breadth of scope ranges from supporting individual programs, projects, or processes at the program level to supporting broader functions or organizational initiatives. These roles tend to be more internal-facing than client-facing; however, Operations Analysts will often have direct communication with customers, clients, and trade allies. Key Responsibilities Schedule and track projects for Technicians, Auditors, Account Managers, Energy Advisors, and Program/Operations staff Track, verify, and maintain program paperwork, files, project documentation, and correspondence to ensure completeness and accuracy Provide consistent organization of program/project documentation across various repositories Project processing Program coordination Produce project and program level reporting while ensuring compliance with terms of contract, relevance of content, and professional presentation. Conduct research when applicable Manage program data and conduct complex analysis Perform data entry, gather and track program data, and ensure overall data quality Determine property eligibility for program participation using code enforcement data, property appraisal records, and other available data sources Review property unit directories and convert them into organized, legible Excel documents Create and update Excel files used for tracking, analysis, and program documentation Prepare rebate estimates based on assessment data for client and trade allies Assist with scheduling onsite inspections and internal meetings Export pre-designed reports to support program metrics and operational tracking Support staff meetings and provide general program coordination and administrative support Assist with special projects and process improvement initiatives as assigned Communicate with various teams to complete project tasks, as needed Qualifications Bachelor’s degree in a relevant discipline preferred (or equivalent practical experience). Strong written and verbal communication skills. Strong analytical skills and proficiency with reporting tools. Strong attention to detail and the ability to manage multiple priorities Advanced knowledge of full suite of MS Office products with an emphasis on Excel, Outlook, Word, & PowerPoint, as well as Adobe Acrobat, as tools to effectively manage work, and report on programs to peers, superiors, and clients Advanced mathematical skills, with ability to create complex formulas, calculations, pivot charts, & graphs (compound IF,INDEX/MATCH, XLOOKUP across multiple data sources) with a focus in data analytics Advanced knowledge of internal resources, how and when to leverage them to deliver program objectives on time Growth as a subject matter expert (SME) for systems by providing training and guidance to all roles on system use Ability to assist in mitigating communicated potential risks to revenue realization Awareness of EM&V process, what metrics affect program evaluation results, and understanding of impacts EM&V could have on the programs Understanding of eligible deemed energy efficiency measures and their eligibility requirements with ability to provide advanced recommendations Project/program management certification (e.g., PMP) or equivalent formal training is preferred. Experience in energy efficiency, utilities, or comparable service-based programs is preferred. DOT Requirements If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations. Compensation Range $52,000.00 - $74,400.00 Currency USD Type Salary Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.