Operations Analyst

What’s In It for You This role is a great fit if you enjoy solving problems, optimizing processes, and supporting global teams in delivering high-quality client outcomes. As an Operations Analyst, you’ll play a key role in supporting clients after “go live” by maintaining technical requirements, assisting with reporting frameworks, and ensuring smooth day-to-day operations. You will also help identify inefficiencies, recommend improvements, and contribute to process innovation. What You’ll Be Doing Provide ongoing post–“go live” client support by answering technical and reporting questions. Assist Client Success Managers (CSMs) with setup, maintenance, and a wide range of back-office operational tasks. Maintain and enhance client dashboards, including query writing, report frameworks, and data manipulation. Support QA initiatives by validating data quality, replicating issues, tracking bugs, and liaising with Tech Support as needed. Recognize process pain points and propose solutions to improve efficiency and accuracy. Prioritize and manage multiple requests, balancing urgency with business impact. Ensure clients are receiving maximum value from Synthesio tools by proactively supporting usage and adoption. Re-route complex client requests to CSMs and other teams when appropriate. What You’ll Bring Strong prioritization and organizational skills, with the ability to manage multiple demands effectively. Excellent written and oral communication skills in English (fluency required). Analytical mindset with a focus on process optimization and continuous improvement. Ability to work independently, without constant supervision. Proficiency with MS Office Suite; knowledge of data visualization or analytics tools is a plus. Ability to communicate clearly and confidently about technical product offerings. Basic knowledge of Python or other coding/scripting languages is desirable. Strong problem-solving skills and a proactive approach to identifying and addressing issues. What is in it for me? Flexible & Hybrid working Flexible Benefits platform (e.g.: 7Card, Kindergarten support and many more) Additional Vacation days (starting 25 days) Referral & Seniority bonus Gifts and events on festive days of the year Bookster Employee Assistance Program Rewarding program Opportunities for professional growth Online Learning Platform Productive & collaborative atmosphere Social and environmental responsibility