Operations and Customers Service Coordinator

Join Our Growing Global Logistics Team

Trans Globe is seeking a highly organized and customer-focused Operations and Customer Service Coordinator to manage international shipments across our global logistics network. This is an excellent opportunity for a logistics professional who thrives in a fast-paced environment and enjoys working with customers, carriers, customs brokers, and international partners to ensure smooth cargo movement.

What You'll Do

As an Operations Coordinator, you will play a key role in ensuring the successful execution of shipments from origin to destination while delivering exceptional customer service.

Freight Operations & Shipment Management

• Coordinate and manage air, ocean, and road freight shipments.
• Monitor shipments from booking through final delivery, ensuring timelines and service commitments are met.
• Liaise with carriers, overseas agents, suppliers, and customers to coordinate transportation activities.
• Track shipments proactively and provide timely status updates to customers.
• Ensure efficient and cost-effective transportation solutions.

Documentation & Compliance

• Prepare and review shipping documents including air waybills, bills of lading, commercial invoices, packing lists, and certificates of origin.
• Ensure import and export documentation complies with customs regulations and international trade requirements.
• Work closely with customs brokers to facilitate smooth customs clearance processes.
• Maintain accurate shipment records and operational documentation.
• Process and issue customer invoices related to freight and logistics services.

Customer Service & Relationship Management

• Serve as the primary point of contact for assigned customers.
• Respond promptly to customer inquiries and provide proactive shipment updates.
• Identify and resolve transportation and service-related issues professionally.
• Build strong client relationships and contribute to long-term customer retention.

Problem Resolution & Risk Management

• Anticipate potential shipment delays and implement corrective actions.
• Coordinate claims relating to cargo damage, loss, or service disruptions.
• Support risk mitigation initiatives and ensure appropriate shipment protection measures are in place.

Cross-Functional Collaboration

• Work closely with Sales, Pricing, Procurement, Warehouse, Customer Service, and other operational teams to deliver seamless logistics solutions.
• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

What We're Looking For

Required Qualifications

• Bachelor's degree or higher.
• Minimum 3 years of business experience within an international business environment.
• Minimum 2 years of experience in freight forwarding, logistics coordination, or a similar operational role.
• English proficiency at B2 level or above.
• Strong knowledge of international freight forwarding operations, customs procedures, and Incoterms.
• Experience using freight management systems and Microsoft Office applications.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to prioritize multiple tasks effectively.
• High attention to detail and strong problem-solving abilities.

Preferred Qualifications

• FIATA certification and/or IATA certification.
• Experience working within a global freight forwarding network.
• Knowledge of multimodal transportation operations.

Why Join Us?

• Work remotely while supporting international logistics operations.
• Be part of a growing global freight forwarding and supply chain organization.
• Collaborate with colleagues, partners, and customers across multiple countries.
• Gain exposure to complex international logistics and trade processes.
• Opportunities for professional development and career growth.

Work Environment

• Hybrid position open to residents of Kazakhstan.
• Flexibility to support urgent shipments and collaborate across different international time zones when necessary.

If you are passionate about logistics, customer service, and international trade, we'd love to hear from you. Apply today and become part of our global team.