Operations And Growth Lead

Company Description Helpa Services is a people-powered service marketplace built on trust, connecting individuals who need help with skilled providers in a safe, fair, and stress-free way. Operating in Nigeria, Helpa is reshaping how work and assistance are accessed by making skills visible, protecting payments, and ensuring that everyone is treated with dignity. The platform features verified users, secure escrow payments, and transparent ratings to reduce fear, favoritism, and informal gatekeeping. Helpa enables people to get reliable help or earn income for providing services within a trusted digital environment. The company is driven by the belief that trust and accountability can unlock opportunity for more people.

Role Description The Operations and Growth Lead is a full-time, remote role responsible for overseeing daily marketplace operations and driving user growth. This role includes monitoring platform activity, resolving operational issues, and improving processes that support both service providers and customers. The Operations and Growth Lead will design and execute growth initiatives, analyze performance data, and collaborate with product and customer support teams to enhance user experience. They will manage key operational metrics, lead experiments to improve engagement and retention, and contribute to policies that reinforce trust, safety, and fairness on the platform. The role also involves creating and maintaining documentation, coordinating with cross-functional partners, and regularly reporting on operational and growth outcomes to leadership.

Qualifications

• Strong operations management skills, including process design, workflow optimization, and performance monitoring.
• Experience with growth strategy, user acquisition, and retention tactics in digital platforms or marketplaces.
• Ability to collect, interpret, and present data using analytics tools to inform decisions and measure impact.
• Excellent communication and stakeholder management skills, with the ability to work cross-functionally and remotely.
• Demonstrated problem-solving abilities and comfort making decisions in fast-paced, evolving environments.
• Familiarity with online marketplaces, fintech, or service platforms; experience in the Nigerian market is an advantage.
• Bachelor’s degree in Business, Economics, Operations Management, or a related field, or equivalent practical experience.
• Commitment to fairness, safety, and user trust, with a track record of implementing practices that support these values.