Operations Assistant

Company Description BisChat is a next-generation messaging application focused on fast performance, strong security, and user privacy, delivering an intuitive communication experience for a broad audience. The platform supports instant text messaging, high-quality media sharing, and clear audio data, with innovative broadcasting features in development as it continues to scale. BisChat is currently in Exclusive Beta Testing on both the Apple App Store and Google Play Store, while the team refines core architecture, broadcasting modules, and asset management capabilities. Supported by a lean, highly dedicated technical team, BisChat emphasizes continuous innovation, rapid deployment, and building a product that users can rely on and enjoy. The company is actively growing a global community of early adopters and testers who help shape its evolution.
Role Description The Operations Assistant is a full-time, remote role responsible for supporting day-to-day operational activities across BisChat’s fast-paced environment. This role includes coordinating internal workflows, tracking tasks and deadlines, and assisting with documentation related to product releases and beta testing processes. The Operations Assistant will interact regularly with cross-functional teams, helping resolve operational issues, escalating concerns, and ensuring smooth communication and follow-up. Responsibilities also include supporting customer service operations by organizing user feedback, monitoring support queues, and contributing to process improvements that enhance user and team experience. The role requires a proactive, detail-oriented approach and the ability to work independently while maintaining clear communication with distributed team members.
Qualifications

• Strong operations and operations management skills, with the ability to coordinate workflows and support process optimization.
• Solid analytical skills to interpret data, identify trends, and assist in improving operational efficiency and user experience.
• Effective communication skills, including clear written and verbal communication for collaborating with internal teams and external stakeholders.
• Customer service skills, with experience handling inquiries, organizing feedback, and supporting user-facing operations.
• Comfort working in a remote, tech-driven environment with distributed teams and digital collaboration tools.
• High level of organization, attention to detail, and ability to manage multiple tasks and priorities in a dynamic setting.
• Prior experience in operations or administrative support within a technology, SaaS, or startup context is beneficial.
• Associate or bachelor’s degree in business, operations, communications, or a related field, or equivalent practical experience.