Operations Associate

About Us Lupa is building a category defining product the industry has never seen before. We're the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals' health than ever. The traction speaks for itself: founded in 2023 and already one of Europe's top 100 AI startups, with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. We've attracted exceptional people from the likes of Palantir, Google, DeepMind, BCG, Meta, and AWS and we're just getting started. This is a rare chance to join a rocket ship at exactly the right moment and we're looking for exceptional people to help us fly it. In this role, you will: This is a 24-month programme designed to take you from day one to independently owning complex, multi-workstream projects. You’ll rotate across three core areas of the business, building practical experience across the full stack of how a high-growth B2B SaaS company operates. Operations Get hands-on with how we deploy our AI platform into veterinary practices at scale, from onboarding to go-live Build foundational product and project management skills, progressing from supervised delivery to owning full implementations independently Develop deep expertise in how practices operate, how our software fits into clinical workflows, and how to drive adoption across different types of users Growth & Client Team Work across commercial functions; lead generation, sales support, and the full sales cycle on the Growth side Manage live customer relationships on the Client side, implementing value-driving features and helping improve how our Success team operates Get close to customers and develop a sharp commercial instinct for what makes vets switch, stay, and expand Product Bridge commercial insight and technical delivery, contributing to QA, roadmap discovery, and how we prioritise based on real-world feedback Work alongside PMs to shape product decisions based on what you’ve seen in the field Help craft the ins and outs of a genuinely AI-native health tech platform from the inside Your background looks something like: 0–2 years of experience in a high-growth startup, tier 1 management consultancy, VC fund, or investment bank — strong internships count Minimum 2:1 from a top university Commercially minded — you think about why things matter, not just how they work Strong communicator who can explain complex ideas clearly and simply, to both technical and non-technical audiences Organised and reliable: you follow through, keep things moving, and don’t need to be chased As a person, you: Are curious by nature, you ask good questions, actually listen to the answers, and connect dots across different parts of the business Get energised by ambiguity rather than slowed down by it. you move fast and figure things out as you go Want to own things early, not watch from the sidelines. You’re not looking for a structured grad scheme, you want real responsibility Are excited to work in-person from our Paddington, London HQ Value working with people who are kind, ambitious, and pragmatic What does success look like in 6 months? You’re deep into your first rotation and already operating with more independence than most people expect at this stage You know the product, the customers, and the business well enough to have genuine opinions about how things should work People across the team are coming to you because they trust your work, not just to complete tasks, but to think