Operations & Client Coordination Specialist

This is a remote position.

Operations & Client Coordination Specialist

If you are a highly organized, "backbone" administrative professional who thrives on keeping a complex engine running smoothly—keep reading.

This isn’t a passive, data-entry role. This is a high-stakes coordination position for an Australian leader in essential building services. You will be the "air traffic controller" for a busy team, ensuring that every electrical, fire, and safety service is scheduled, tracked, and closed out with precision.

Why This Is a Dream Job

You’ll be working directly with an Australian owned and operated essential services business who:

• Values Filipino Talent: Has a long, successful history of working with offshore team members and treats them as core, integrated partners.
  

• Provides Industry Stability: Operates in the essential building services sector (Electrical, Fire, Test & Tag)—work that is always in demand.
  

• Communicates with Clarity: Provides clear systems and expectations—no guesswork or "fire drills."
  

• Invests in Your Health: Offers HMO coverage from day one to ensure you and your family are protected.
  

• Offers the Perfect Schedule: Work Australian business hours (early finish PHT) and get your afternoons back.
  

What You’ll Be Owning

This is a senior-level coordination role where you own the lifecycle of a job—from scheduling to portal compliance. You’ll take the lead on:

• AroFlo Job Management: Leading job creation via optimized schedule extracts, ensuring high-level data integrity within the system.
  
• Schedule & Dispatch Coordination: Managing the calendars for field technicians to ensure maximum coverage and zero missed appointments.
  
• Dynamic Prioritization: Amending your workflow throughout the day based on incoming client calls or shifting departmental needs.
  
• Client Communication & Inquiry: Responding promptly to client queries and resolving issues professionally across email, phone, and chat.
  
• Portal Management: Documenting and tracking job completions and ensuring specific client portals are updated in real-time.
  
• ​Operational Support: Participating in daily huddles to address priorities and providing ad-hoc support such as report generation.
  

Requirements

This Role Is a Great Fit If You

• Have 3–5 Years of Experience: Specifically within a trade, maintenance, or service industry environment.
  

• Are Detail-Obsessed: You hate "loose ends" and have a natural urge to document and track everything.
  

• Communicate with Authority: You can hold your own in professional conversations with Australian business owners and technicians.
  

• Are Tech-Savvy: You pick up new software quickly and are proficient in Microsoft 365.
  

• Have a "Backbone": You are comfortable following up firmly with stakeholders to ensure tasks are completed.
  

• Are Reliable: You are ready to start your day at 5:30 AM PHT and have a stable home-office setup.
  

Bonus Points If You

• Have experience in the building services, construction, or maintenance industry.
  

• Have worked with Australian clients previously and understand the local culture/slang.
  

• Have experience using Field Service Management software (e.g., Simpro, AroFlo, or ServiceM8, Tradify).
  

Tools You’ll Use

• Field Service Management (FSM) Software
  

• Microsoft 365 (Outlook, Teams, Excel)
  

• MS Teams (Internal communication)
  

• Go to (external communication; phone system)
  

Hours, Pay, and Stability

• Full-time: 40 hours per week.
  

• Schedule: Monday to Friday, 8:30 AM – 4:30 PM TAS (5:30 AM – 1:30 PM PHT).
  

• Salary: Php 40,000 – 55,000 fixed monthly rate (based on experience).
  

• Stability: Long-term, permanent role with a established company looking to expand their PH team.
  

What Success Looks Like After 60–90 days:

• Field technicians are arriving at sites with all necessary information and zero scheduling conflicts.
  
• The backlog of administrative service reports is cleared and kept up-to-date daily.
  
• Clients recognize you as the "go-to" person for status updates on their building services.
  
• The AU management team feels a significant "weight off their shoulders" regarding day-to-day coordination.
  

Benefits

Final Word

Let’s build long-term success—together.