Operations & Client Services Coordinator (Restoration Services)

Operations & Client Services Coordinator (Restoration Services)

📍 Remote | Full-Time | EST Hours

We're looking for a highly organized, proactive, and empathetic Operations Coordinator to join a growing U.S. company in the property restoration industry. In this role, you'll coordinate communication between homeowners, field technicians, project managers, and insurance companies, ensuring every project moves forward efficiently while providing exceptional customer service during stressful situations.

Responsibilities

• Handle inbound calls and emails from homeowners, insurance adjusters, and internal teams.
• Evaluate the urgency of incoming cases and prioritize them accordingly.
• Coordinate communication between clients, field technicians, and project managers.
• Update and track jobs daily through the company's CRM and internal systems.
• Schedule appointments and maintain calendars for project managers.
• Prepare estimates, invoices, and insurance-related documentation.
• Maintain Excel spreadsheets and project records with accuracy.
• Follow up with field teams to obtain missing information, reports, and photos.
• Communicate with insurance adjusters regarding claims, documentation, payments, and project updates.
• Coordinate material orders and support administrative operations as needed.
• Keep client records, inboxes, and documentation organized while ensuring projects continue moving forward.

Requirements

• Excellent English (C2 level).
• 3+ years of experience in Operations, Project Coordination, Customer Service, Client Success, Administrative Support, or similar roles.
• Outstanding verbal and written communication skills.
• Strong customer service mindset with the ability to remain calm and empathetic in difficult situations.
• Highly organized with excellent attention to detail.
• Confident, proactive, and comfortable following up with technicians and stakeholders to obtain missing information.
• Advanced Microsoft Excel skills.
• Experience using CRM platforms.
• Ability to multitask and manage multiple priorities independently.
• Comfortable working remotely with minimal supervision.
• Availability to work full-time in the EST time zone.

Nice to Have

• Experience in the restoration, construction, property management, or home services industries.
• Experience working with insurance claims, insurance billing, or adjusters.
• Familiarity with Xactimate, Symbility, Mitigate, or similar insurance/restoration platforms.
• Experience coordinating field service teams.

What We Offer

🌎 Fully remote position

🕒 Full-time schedule (EST hours)

📈 Long-term opportunity with a growing U.S. company

🤝 Collaborative and supportive team environment