Operations Consultant

At Healthcare Australia (HCA), we are united by a shared commitment: to be a valued partner to our clients and provide a strong sense of purpose for our staff. As Australia's largest specialist healthcare workforce provider, we connect exceptional talent with meaningful opportunities, driving excellence across the healthcare sector. At HCA, this is where care begins. Working Hours: 9:00 AM – 5:00 PM Work Model: Hybrid (up to 2 days WFH after successfully completing the probation period) Salary: Base salary + quarterly bonus In this role, you will take ownership of filling client shift requirements quickly and efficiently by engaging with both new and existing nurses, assistant nurses and disability support workers within our workforce pool. You will work closely with Recruitment Consultants to support newly onboarded nurses into active placements while maintaining strong relationships with clients to ensure high service delivery and satisfaction. You will thrive in a fast-moving operational environment, balancing inbound and outbound communication, workforce coordination, database management, and proactive candidate engagement to maximise placement opportunities. Day to Day! Coordinate casual nursing shifts. Build relationships with nurses and clients. Manage inbound and outbound calls. Update candidate records. Work collaboratively with internal teams. Deliver excellent customer service. Lets talk about you! You will be highly organised, customer-focused, and thrive in a fast-paced, target-driven environment, with experience in recruitment, workforce coordination, allocations, sales, or call centre settings. You will bring strong communication and relationship-building skills, the ability to manage competing priorities, confidence working both independently and within a team, and solid administrative and booking system capabilities. Experience within healthcare, nursing, aged care, or casual staffing environments will be highly regarded. Why you’ll love working with us! Birthday Leave – because you deserve a paid day off to celebrate you 🎉 Recharge Time – access to extra leave (plus your birthday off!) 24/7 Support – free mental health & counselling via our EAP Salary Packaging – including novated leasing with Smart Group Study Support – financial assistance for work-related education To be part of a brand with heart – helping connect people to meaningful work in Australia apply for a role with us today. At HCA we are committed to embracing diversity and committed to providing a safe working environment. Monday-Friday 0900-1700 Workforce operations consultant working across acute nursing, aged care & community care