Operations Consultant

Full-time or Part-time (3–5 days per week) | Hybrid Working

Looking for a role that offers flexibility, meaningful work and the opportunity to build your career in Life Insurance?

Whether you're looking for a full-time opportunity or prefer to work 3–4 days per week, we'd love to hear from you. We're committed to finding the right person and are happy to offer flexible working arrangements that support work-life balance

We also welcome candidates from a variety of claims backgrounds. If you've worked in Life Insurance (Retail or Group), Superannuation, or Workers' Compensation.

Role Summary:

This role is responsible for the processing of policy alteration requests and functions for ClearView’s Life Insurance products in accordance with Financial Services procedures and guidelines.

Primary Responsibilities:

• The administration of all alteration requests for Inforce Policies
• Responding to Adviser and Customer queries in writing and/or telephone
• Meeting all service standards and quality objectives
• ClearView takes its Work, Health and Safety (WHS) obligations seriously. All employees must follow policies which are located on our intranet Connect.
  

Secondary Responsibilities

• Learning process and assisting the Rollovers team from time to time
• Filing/scanning
• Banking
  
• General Office Administration

Qualifications & Skills Required

• Life Insurance knowledge
• Customer Service Orientation
• Time Management
• Communication skills - both verbal and written
• Attention to detail
• Ability to work as one team
• Complaint resolution skills
• Microsoft Office Experience
  

Why Us? Our benefits:

ClearView is an ASX-listed Australian life insurance business. For over a decade we’ve served our customers with a clear vision: to help Australians and their families achieve peace of mind about their future while being a positive force for our people, partners, customers and community.

Values: Integrity, Collaboration, Authenticity, Persistence

Some Of Our Benefits Include"

• Workplace flexibility - We have a hybrid working model, giving you to opportunity to work from home 2 days per week. This gives you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love.
• Employee Referral Program - successfully refer a friend and receive $1,000
• Extended Parental Leave - 16 weeks paid Parental leave cover on top of government leave for all genders
• Additional Leave - More Time to Recharge – Receive 5 weeks of annual leave, with bonus leave days and additional paid leave over the festive period.
• Volunteer Day - 2 days of paid leave to volunteer in the community per year
• IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
• LinkedIn Learning - Over 6,000 Courses and accreditations available to all staff, 24/7 - helping you to grow and progress in your career
• Reward & Recognition Program - Quarterly & Annual Awards celebrating employees and teams who are exceptional in living the ClearView values
• Staff Discounts - 27.5% discount on ClearView's life insurance product, ClearChoice
• Study Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams
• Fitness First Bond Street - 25% discount for our Sydney staff