Operations Coordination Manager

As our Operations Coordination Manager , you'll lead regional operations across Singapore and India, ensuring the seamless movement of life-saving pharmaceutical shipments. Working across multiple teams, partners, and Service Centers, you'll drive operational excellence, solve complex challenges, and make fast, informed decisions in a dynamic, high-pressure environment. If you thrive on coordination, ownership, and continuous improvement, you'll play a key role in delivering an exceptional experience for our customers across the APAC region. At our company, we're on a mission to change the world by revolutionizing the digital landscape. Our cutting-edge web and mobile applications are designed to enhance user experience and improve customer engagement, with quality and security at the core of everything we do. We’re a fast-growing, purpose-driven scale-up where you’ll make an impact, feel empowered, and thrive in a diverse, innovative environment. Why SkyCell? 🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare. 🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation. 🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way. 💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell. 🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being. What You'll Do: Lead regional operations for Singapore and India, with scope to expand across APAC Manage and supervise Service Centers, ensuring compliance with company SOPs and local regulations Own supplier/partner performance: track KPIs, run QBRs, and drive CAPA/escalation resolution Ensure adherence to customer SOPs, government filings, customs requirements, and quality standards Coordinate end-to-end logistics and freight forwarding (order management, customs brokerage, reverse logistics, cost optimisation) Act as 2nd-level escalation and decision point for daily ops and Control Tower issues Build, train, and onboard Service Centers, partners, suppliers, and new team members Create and maintain operational SOPs and team work instructions Maintain master data accuracy in IT systems and support billing/invoice queries Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet Execute short-term setups at new destinations (customs, partner sourcing) and support new Service Center launches Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers Collaborate cross-functionally (Sales, CX, Account Management, Procurement) to deliver excellent service and timely RFQs/RFPs Support process optimization, strategic regional initiatives, and claim management Participate in customer business reviews, supplier reviews, and industry fairs/exhibitions What You'll Bring: Previous experience in an operations, logistics, freight forwarding, or supply chain coordination role Experience within freight forwarding, transportation, or pharmaceutical logistics is highly desirable Excellent organisational skills with the ability to manage multiple priorities simultaneously Proven ability to work effectively under pressure and adapt quickly in a fast-paced, dynamic environment Strong coordination skills with experience collaborating across multiple teams, functions, and geographical locations Confident decision-maker who can assess situations quickly and take appropriate action Professional fluency in English (written and spoken) is essential, additional languages are an advantage What's In It For You? ⚡ Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life. 🌟 Recognition & Growth: Opportunities for career advancement in a company that values your contributions. 💼 Hybrid Workplace: Modern workspaces (in Zurich, Zug and Hyderabad as well as our Skyhub in Basel) and a remote-friendly culture to inspire collaboration amongst a globally diverse team. 🎉 Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program. 👶 Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave. 🏖️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind. Ready to Make an Impact? We’re not just offering a job; we’re offering a chance to be part of something bigger. At SkyCell, you’ll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative. Stay Connected with SkyCell Visit http://www.skycell.ch and explore #WeAreSkyCell on LinkedIn How to Apply Simply click ‘apply for this job’ below! We can’t wait to meet you and discuss how you can contribute to our mission! Please note, we are unable to consider applications sent to us via email. If you have any questions, you can contact our Talent Team ( [email protected] ). SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic. For this position, if you are not located in, or able to relocate (without sponsorship) to one of the advertised locations, your application cannot be considered.