Operations Coordinator

Location: Remote (US Eastern Time 8 AM to 4 PM EST, Monday to Friday) Schedule: Full-Time, 40 hours/week About the Role We are seeking a proactive, reliable, and tech-savvy Operations Coordinator & CSR to manage customer service and daily operations in the cleaning industry. The right candidate will serve as the quarterback of operations coordinating schedules, resolving issues, and ensuring clients receive a seamless experience. Key Responsibilities Provide excellent customer service via phone, text, and email. Manage schedules and shifts for cleaners and clients. Oversee daily operations , resolve issues, and ensure smooth workflows. Handle invoicing, payment follow-ups, and basic bookkeeping . Assist with payroll tracking and preparation . Manage digital/admin tasks including website updates, marketing materials, and internal tools. Maintain accurate records and reporting for schedules, tasks, and financials. Requirements Perfect English communication skills Strong customer service background with a warm, professional tone. Experience in scheduling and operations coordination . Knowledge of bookkeeping, invoicing, and payroll support . Proficiency with Google Suite (Docs, Sheets, etc.) and ability to quickly learn digital tools. Dependable internet connection and professional home setup. Ability to work independently, stay proactive, and make confident decisions . Preferred Qualifications Prior experience in the cleaning industry or other service-based industries. Knowledge of marketing/digital content management . Familiarity with real estate or short-term rental coordination . Whats Offered Stable, full-time remote role (40 hrs/week). Opportunity to grow in a supportive and professional environment.