Operations Coordinator

Role Description The Operations Coordinator at Amigo Tours will support daily tour and activity operations in Tokyo, ensuring smooth scheduling, resource allocation, and on-time service delivery. This contract, hybrid role requires working both on-site in Tokyo and remotely from home, depending on operational needs. Key responsibilities include coordinating bookings, updating itineraries, managing vendor and partner communication, and maintaining accurate operational records. The role also involves monitoring service quality, handling customer inquiries and issue resolution, preparing basic reports, and collaborating with internal teams to improve processes and efficiency.

Qualifications

• Ability to apply strong analytical skills to scheduling, capacity planning, and problem-solving.
• Excellent communication skills for clear coordination with customers, partners, and internal teams.
• Experience or knowledge in operations management to oversee day-to-day tour and activity logistics.
• Customer service skills to respond to inquiries, resolve issues, and support a positive guest experience.
• Administrative assistance skills for documentation, data entry, and maintaining organized records.
• Strong organizational and time-management abilities, with attention to detail and follow-through.
• Comfort working in a hybrid environment in Tokyo, with the ability to work independently from home.
• Proficiency with office software and booking or CRM systems; experience in travel or hospitality is an advantage.
• Business-level proficiency in English and Japanese language.
• 国内旅行業務取扱管理者 certificate is a must
• Relevant diploma or degree in business, tourism, operations, or a related field preferred.