Operations Coordinator

Department: Operations

Reports to: Business Operations Support Manager

Salary: up to £27,500 DOE

Location: Manchester / Hybrid

The Opportunity
We’re looking for an organised and proactive Operational Coordinator to help keep our Operations function running smoothly. You’ll be at the heart of the day-to-day detail, supporting industry processes, maintaining accurate operational data and system records, producing reports and helping us stay on top of our regulatory, legislative and company requirements.

Working with colleagues across the business, you’ll make sure information is accurate, processes are followed and the wider team has the support it needs to deliver a safe and effective service. You’ll also step in to support other areas of the team when needed, providing valuable cover and building your knowledge across our wider operation.

Key Responsibilities

• Processing CONS29 drainage and water searches

• Processing C2 plant enquiry requests for electric, water and heat networks

• Assist with the process of Points of Connection (POC) request within the Asset Management team.

• Support the electricity side of this multi-utility role by maintaining accurate MPAN records across internal and industry systems, ensuring information is kept up to date and in line with market requirements.

• Process and support electricity market activities, including actioning industry dataflows and handling new electrical meter registrations, updates and de-registrations through MPRS, Infinity and ECOES, with a focus on accuracy and timely completion.

• Carry out data cleanse activities across internal and industry systems to help ensure MPAN and metering records remain accurate, aligned and up to date, identifying discrepancies and supporting the correction of data where needed.

• Assist with the process of POC request within the Asset Management team.

• Occasionally support our heat acquisition activities by responding to external customer telephone enquiries with prompt, professional and accurate information, ensuring a positive customer experience.

• Provide ad hoc support to the Operational Management Team as and when required

• Monitoring of various mailboxes and distribution to the relevant department/s

• Support other functions within the Business Operations Support Team should the need arise in order to provide cover as and when required

Measures of Success

• Accurate and timely processing of CON29 drainage and water searches, supporting customer satisfaction and maintaining service level commitments.

• Efficient handling of C2 plant enquiries, ensuring customers and stakeholders receive reliable network information.

• Effective support of the POC process, contributing to the timely delivery of new connections and positive stakeholder outcomes.

• High levels of accuracy and integrity maintained across MPAN records, reducing data discrepancies and ensuring compliance with industry requirements.

• Electricity market activities completed accurately and within required timescales, supporting operational performance, regulatory compliance and customer service delivery.

• Proactive identification and resolution of data discrepancies through data cleansing activities, improving the quality, reliability and consistency of operational and industry records.

• Positive contribution to heat acquisition activities through professional customer interactions, helping to build trust and maintain customer confidence.

• Flexible support provided across the Business Operations Support Team, ensuring continuity of service, maintaining productivity and minimising operational disruption during periods of absence or increased workload.

About You

Essential

• Excellent organisational skills.

• Exceptional knowledge of all Microsoft Office applications.

• Ability to communicate and display professionalism at all levels.

• Accuracy and attention to detail.

• Ability to adjust priorities if/when urgent matters arise.

Desirable

• Confidence in working across multiple systems, databases, and operational processes.

• Previous experience with MPAN administration or electricity industry processes, including dataflows, registrations or market systems would be highly beneficial.

• Experience in water or other utility areas would be an advantage, but this can be developed with training for the right candidate.

Your Development and Benefits

At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.

Our benefits include:

• Salary which aligns to your experience and skillset

• 25 days paid holiday + bank holidays

• An additional day off to celebrate your birthday

• Annual discretionary bonus

• Company pension plan

• Health Cash plan through Westfield Health

• Option to purchase additional holiday days through our Holiday Buying Scheme

• Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials

• Paid professional memberships relevant to your role and access to professional development opportunities

Our Values

At the forefront of everything we do:

Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility

Equal Opportunities

Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.