Operations Coordinator

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining high-quality services consistently. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! Now we are looking for the Operations Coordinator for one of our clients. Position Overview: The Operations Coordinator will manage a personal portfolio of 35–45 active shipments across Air Import, Ocean Import, and Domestic Trucking (approximately equal split across all three modes). This is a purely hands-on, execution-focused role requiring strong attention to detail, solid freight forwarding fundamentals, and daily proficiency in CargoWise. The ideal candidate understands the full lifecycle of a USA import shipment, including customs clearance processes, and can manage high file volumes with accuracy and professionalism. Manage 35–45 active shipment files simultaneously in CargoWise across all three modes Coordinate with carriers, agents, truckers, customs brokers, and clients to ensure on-time execution Prepare, review, and track shipment documentation — HBLs, MBLs, commercial invoices, packing lists, ISF, and more Monitor customs clearance status and communicate proactively with brokers and clients Ensure timely freight release, delivery scheduling, and final-mile coordination Maintain accurate data entry and file management at all shipment lifecycle stages Handle financial reconciliation, including cost accruals and invoicing Manage high email volumes across shipment files professionally and efficiently Required qualifications 3–5 years of experience in freight forwarding operations (imports focus strongly preferred) Solid working knowledge of USA import processes and customs clearance workflows (licensed broker not required) Proficiency in CargoWise (mandatory — hands-on daily use) Experience across at least two of the three modes: air import, ocean import, and domestic trucking Strong command of English (verbal and written) Spanish language skills are a strong plus High proficiency with Microsoft Outlook, Teams, OneDrive, and SharePoint Experience using FRONT as a mail client is a plus Working conditions Work schedule: Monday - Friday, 8 am - 5 pm EST A supportive team Competitive Salary in USD Remote eligibility 10+ business days of paid time off Equipment provided Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.