Operations Coordinator - Community Management - Gaming

The Keywords Social Pillar is a global team of 200+ social specialist professionals providing expert social media services to gaming and entertainment clients spread across 4 global studios within Keywords Studios. As well as getting to work with some of the world’s greatest games, we offer the chance to join a thriving community, and to develop your skills and career alongside a diverse, global team. We are currently seeking an Operations Coordinator , responsible for the end-to-end operational health of the department. Sitting within the operations team, this role ensures that global performance processes are followed, technical blockers are escalated, and the lifecycle of both full-time employees and freelancers is managed with precision. You will act as the primary liaison between department leads and regional HR/IT teams across North America, Europe, South America and Asia. This position is offered on a fixed-term basis and is expected to last for approximately one year. Your Impact: Evaluation Lifecycle : Drive the annual review process including creating self-evaluation forms and tracking completion Incentives & Awards : Calculate and facilitate performance awards based on regional salary averages; coordinate payments through the Workday ticketing system. Disciplinary Support: Partner with regional HR and People Managers to correctly administer disciplinary actions or performance plans (PIPs) for the global team. Workday Administration : Act as the point of contact for "One File" evaluations and global KPI updates within Workday. Leave Management : Track medical leaves, "Leaver Alerts," and time-off requests, coordinating closely with regional HR (e.g., Canada, Germany, Spain). Payroll & Hours : Conduct monthly and bi-weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy. New Hire Experience : Coordinate hardware needs with the Technology Operations Manager, schedule regional L&D inductions, and conduct intro check-ins during the first 90 days. Equipment Logistics: Manage the "Project Hardware Matrix." For freelancers, ensure all serial numbers, KWS tags, and return values are documented in contracts before shipping. Exit Management : Execute all offboarding tracking tasks and "Leaver" updates for departing staff. Compliance : Ensure specific regional legal requirements are met Continuous Improvement : Proactively look to solve issues and bottlenecks in processes and systems delaying or preventing the team delivering high quality work