Operations Intern

Job Title: Operations Intern

Monthly Salary: SGD $1,000

Start Date: ASAP, 6 months internship

Job Type: Full-Time, Hybrid

Reports To: Operations Manager

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Hey Future Figment Family Member!

Ever dreamt of turning heritage homes into works of art while working from anywhere? We're Figment—the rebels of hospitality, making the world a more human place to live, one conserved shophouse at a time.

Our boutique hotel-inspired homes are hailed as the 'Picassos of Singapore's Built Heritage' by Travel + Leisure, with coverage from NYT, WSJ, The Straits Times to Channel NewsAsia. We've hosted over 4,000 members from companies like Grab, BCG (Boston Consulting Group), and Citi over the past 3+ years.

The Role at a Glance:

As an Operations Intern, you are not just shadowing; you are the engine room of our member experience. You will start by working directly alongside the Operations Manager to understand how we curate boutique living in Singapore's most iconic shophouses. This role is a rotating journey through the five pillars of our business: Operations Support, Maintenance, Housekeeping, Sales, and General Operations.

What You Will Do:

1. Strategic Shadowing

• Directly assist the Operations Manager in daily administrative and strategic tasks.
• Learn the Figment way of balancing heritage conservation with heritage shophouses hospitality.
• Monitor high-level KPIs and participate in cross-departmental meetings.

1. Departmental Rotations

• Maintenance: Audit the physical health of our shophouses and understand the technical nuances of shophouse upkeep.
• Housekeeping: Master the art of quality control to ensure every home is member ready.
• Member Support: Act as the first point of contact for member inquiries.
• Sales: Assist in house tours and learn the vetting process for potential members.

1. Project Ownership

• Lead specific projects within the Operations team
• Update SOPs for our internal teams to ensure Figment's luxury standards are consistent across all shophouses.
• Conceptualize and present a final project to the leadership team that addresses a real-world business challenge identified during your internship.

Who You are:

• You don't mind rolling up your sleeves in a shophouse one hour and analyzing a spreadsheet the next.
• You understand that in boutique hospitality, the details matter.
• You can juggle multiple tasks across different departments without dropping the ball.
• You can talk to anyone, from a team member to a high net-worth member.
• You are quick to learn new tools

Requirements:

• Currently enrolled in either Hospitality Management, Business Management, or Operations Management program.
• A strong interest in Singapore's heritage, architecture, and the co-living industry.