Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights . We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies. Job Description The Operations Lead is crucial to Third Bridge's transformation program, coordinating operations across Legal, Compliance, and Editorial. This hands-on role drives a three-year agenda aimed at creating a scalable, tech-enabled model that enhances throughput and quality without a proportional increase in headcount. We seek a candidate who thrives in ambiguous environments, thinks systemically, and understands that effective operational design centers on its users. While a background in legal, compliance, or editorial is not required, candidates must be analytically rigorous, commercially savvy, and motivated to streamline complex, multi-functional operations. Reporting Line Reports to: Head of Legal and Transformation Indirect relationships: Head of Compliance, Head of Editorial, General Counsel Scope: Operational oversight across Legal, Compliance, and Editorial globally, primarily based in Mumbai KEY RESPONSIBILITIES Systems & Process Improvement Identify and map high-volume, repeatable tasks across functions for automation, actively engaging in project development. Create clear briefs for feature requests, detailing the operational case and costs of current workarounds. Pinpoint structural or resourcing issues causing operational friction and propose practical alternatives, tracking resolutions formally. Volume & Capacity Management Maintain real-time visibility of volumes across Compliance, Editorial, and Legal, including inbound files, output rates, turnaround times, and backlogs. Develop a live operational dashboard that serves as a decision-making tool for teams and the General Counsel. Monitor a volume signal protocol with commercial and vertical teams to ensure timely communication of demand changes. Stakeholder & Commercial Engagement Act as the primary operational contact for Business Units, ensuring structured, data-driven communication. Collaborate with the Commercial team to align client-facing turnaround commitments with team capabilities. Participate in commercial meetings to gather insights on client priorities and feedback for team work prioritization. Resourcing & Talent Pipeline Lead resource planning for business-as-usual and contingency scenarios, considering individual manager needs. Establish a continuous, automated talent acquisition pipeline to address attrition proactively. Support the design of an incentive structure aligned with the resourcing model and operational targets. Quality Framework & Performance Management Assist in developing KPIs and reporting that provide objective data for performance discussions. Integrate quality metrics into the operational dashboard alongside volume and capacity data. Embed a consistent performance management structure across teams, ensuring accountability aligned with transformation goals. Skills & Approach Organizational rigor: adept at managing multiple workstreams while maintaining focus on priorities and details. Clear communication: articulate in writing and conversation, translating operational data for senior audiences. Analytical capability: skilled in data analysis to identify trends and make operational recommendations. Systems orientation: understands interconnections among functions and designs solutions with broader impacts in mind. Influence: drives change through credibility and relationships rather than hierarchy. Technology pragmatism: curious about automation and system improvements, able to evaluate proposed solutions. Practical design instinct: prioritizes user needs when developing new processes and tests ideas before implementation. Preferred Qualifications and Experience 5–8 years of experience in operations management, preferably in professional services, financial services, media, legal, or content-led environments. Experience working across multiple teams or functions, particularly in a global context with expertise in organizational design. Comfortable managing relationships with commercial stakeholders at various seniority levels. Familiarity with transformation programs and embedding new practices in established teams. Experience with business intelligence or dashboard tools (e.g., Tableau, Power BI) and formal project management certification (Prince2, PMP, or equivalent). Why work for us? What can you expect: Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience. Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure. Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications. Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health. Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC. Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays." Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more. Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided. CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer. Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws. Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice. We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.