Operations Manager

ABOUT CARAZO GROUP Carazo Group is an international, multi-entity group built around the premium cigar brand Adrian Magnus. We operate across Europe, Latin America, and the United States — spanning B2B distribution to retailers, B2C e-commerce, field sales in Spain's estanco channel, and bonded-warehouse logistics. We are in a phase of rapid, structured growth and are building a strong leadership layer to scale the group. THE ROLE You will own the internal operational engine of the group — procurement and order management, the business-support team, and cross-functional projects — so the CEO can step out of day-to-day operations. This is effectively the CEO's right hand: you take ambiguous goals and return finished results, and you keep the group's back office running cleanly across countries and time zones. WHAT YOU WILL OWN • Procurement & orders — own supplier coordination, purchasing, and end-to-end order processing and fulfillment coordination. • Team leadership — lead and prioritize the business-support team (business assistants) and procurement staff; own their output, not just their calendar. • Projects & implementations — run new initiatives end-to-end (planning, execution, follow-through) across the group. • Process & systems — build and document SOPs, checklists, and workflows; standardize how work gets done. • Cross-functional coordination — align sales, HR, finance, and logistics to hit deadlines across multiple jurisdictions. • CEO leverage — act as a filter and force-multiplier for the CEO; escalate only what truly needs the CEO, decide the rest. • Reporting & tools — track operational KPIs and run the work through project-management tools and spreadsheets, not memory. WHAT WE ARE LOOKING FOR • Operations / project management track record — proven experience running operations or projects at a comparable multi-function or multi-country scale. • Team management — has directly managed a small team (assistants, coordinators, or procurement) and owned results. • Process builder — can show SOPs, playbooks, or systems you created that others still use. • Ownership & low-supervision — takes a vague goal and delivers a finished result without hand-holding; strong prioritization and judgment. • English — fluent written and spoken English is mandatory. • Education — a university degree (Bachelor's or higher) in business, management, finance, or a related field is required. • Tools — proficient with project-management software (Asana / ClickUp / Notion / Monday) and strong in Excel / Google Sheets. • Reliability & accuracy — excellent organization and attention to detail; procurement and orders leave no room for sloppiness. NICE TO HAVE • Advanced or distinguished degree — a Master's degree, or a Bachelor's awarded with honours / distinction (a "red diploma"), is valued — it reflects the attention to detail this role demands. • Process & PM certification — Scrum Master (PSM / CSM), PMP, PRINCE2, or Lean Six Sigma (Green / Black Belt) is a strong plus. • Russian — you would work directly with a Russian-speaking CEO; Russian is a strong advantage. • Spanish — useful for supplier and Latin America coordination. • Industry — experience in distribution, logistics, e-commerce, or FMCG. COMPENSATION & DETAILS • Compensation — USD 3,000–3,500 per month, depending on experience. • Setup — full-time, fully remote, engaged as an independent contractor. • Growth — high autonomy and direct access to the CEO, with room to grow into a broader operations-leadership seat. HOW TO APPLY Send your CV in English together with a short note describing one operational process or project you built or fixed end-to-end — what the situation was, what you did, and the result.