Operations Manager

Company Description Bridging Communications is a modern advertising agency and integrated marketing communications company that provides full-service support for diverse clients. The agency offers advertising strategy and messaging, branding, market research, and media services to help organizations reach and engage their target audiences effectively. Its capabilities include media planning and buying across channels, along with comprehensive digital marketing solutions. Team members collaborate on data-driven campaigns that integrate creative, media, and research to deliver measurable results.
Role Description The Operations Manager role at Bridging Communications is a full-time remote position responsible for overseeing day-to-day agency operations to ensure projects are delivered efficiently and on schedule. This role coordinates workflows across account, creative, media, and digital teams, optimizing processes and resource allocation to support campaign execution. The Operations Manager monitors budgets, timelines, and performance metrics, identifies operational bottlenecks, and implements improvements to enhance productivity and quality. The role also involves managing vendor and partner relationships, supporting onboarding and training for team members, and ensuring compliance with internal policies and client requirements. Regular reporting, cross-functional communication, and use of project management tools are core elements of this position.
Qualifications

• Demonstrated experience in operations management, project management, or traffic management within an agency, marketing, or related professional services environment.
• Strong skills in process optimization, workflow design, and resource planning to support multiple concurrent projects and teams.
• Proficiency with project management and collaboration tools (such as Asana, Monday.com, Trello, or similar platforms) and basic understanding of digital marketing and media workflows.
• Excellent organizational skills, attention to detail, and the ability to prioritize tasks and meet deadlines in a fast-paced, remote work setting.
• Clear and effective written and verbal communication skills, with the ability to coordinate cross-functional teams and manage stakeholder expectations.
• Experience tracking budgets, producing operational reports, and using data to inform decisions and continuous improvement efforts.
• Ability to work independently, demonstrate sound judgment, and build strong working relationships in a distributed team environment.
• Bachelor’s degree in Business, Marketing, Communications, Operations Management, or a related field; equivalent experience may be considered.
• Familiarity with advertising, branding, media planning, and market research processes is highly beneficial.