Operations Manager

Operations Manager — Just Stay Limited (Full-Time, Fully Remote, Contractor)

We're Just Stay. We manage 30+ whole-home short-term rentals across Greater Manchester, Lancashire, Merseyside and Cheshire — Airbnb Superhosts, 4.87★ average, and Property Startup of the Year 2025. We're scaling toward 100 units, and we need an Operations Manager to own the engine room while we grow.

The role

You'll be the person who keeps every property running: guest communications, turnover scheduling, maintenance coordination, listing quality, and the systems that hold it all together. You'll manage our VA team day to day, spot problems before guests do, and build process where process is missing.

This is a hands-on operator role, not a supervisor role. If a cleaner cancels at 4pm on a Friday, you're the one solving it.

What you'll be doing

• Owning day-to-day operations across a growing portfolio of whole-home rentals
• Managing and developing our remote VA team, with clear standards and accountability
• Coordinating cleaning and turnovers, maintenance, and supplier relationships
• Keeping listings, calendars and pricing accurate across Airbnb, Booking.com and direct channels
• Handling escalated guest issues quickly, calmly and in a way that protects our review scores
• Building and improving SOPs so the business scales without breaking
• Reporting on operational performance to the founders

What we're looking for

• Proven experience in Airbnb / short-term rental operations (essential)
• Excellent written and verbal communication — you'll be guest-facing and team-facing
• Genuinely strong organisation: you track everything, nothing slips
• Confident with software; comfortable learning new platforms fast. Experience with Uplisting, PriceLabs, Turno or similar is a big plus
• Regular, practical use of AI tools in your workflow (strongly preferred)
• Self-directed — remote means you manage your own day

The details

• Contract: Independent contractor, full-time
• Hours: Minimum 40 hours per week, working UK business hours (GMT/BST). This is non-negotiable — our guests and suppliers are UK-based
• Pay: $1,400–$2,400 per month, depending on experience
• Location: Fully remote, anywhere you can reliably work UK hours

Why Just Stay

• Fast-growing business with real momentum and a clear path to 100 units
• Direct access to the founders — your ideas get implemented, not filed
• Genuine scope to grow with the company as we scale

To apply

Applications are through our form only — please don't apply via LinkedIn messages or Easy Apply:

👉 https://forms.gle/Da3BcBFVSRwSHvGY8

• You'll be asked for your CV and a short answer on the biggest operational problem you've solved in a short-term rental business.