Operations Manager

POSITION DESCRIPTION JOB INFORMATION Job Title Operations Manager Reports To ReddiNet Director Incumbent Last Updated July, 2026 SUMMARY The ReddiNet Operations Manager ensures seamless and efficient functioning of ReddiNet’s daily operations and is responsible for overseeing customer support, technical team and driving continuous improvement to achieve operational excellence. This position is crucial in managing resources, developing policies, optimizing processes and collaborating with the Business Operations Coordinator to achieve operational productivity and profitability. The manager exercises considerable discretion and independent judgment in performing the duties of the position. This position is remote / telecommute. Prefer someone based in California. Salary range is roughly $85,000 - 110,000 annually. MAJOR DUTIES AND RESPONSIBILITIES Manages customer operational requests end-to-end by initiating and tracking support tickets, fulfilling routine requests, providing necessary information, and coordinating with other team members to ensure timely and complete resolution. Manage all new Satellite installations from request to site survey and installation completion. Track activation and deactivation of sites in collaboration with the Business Operations Coordinator. Prepares electronic mailings, assembles, and coordinates mailings to ReddiNet customers. Maintains and updates contact database information. Triage and validate incoming issues by reproducing reported bugs before escalating to development, ensuring accuracy and minimizing unnecessary engineering effort. Plan and coordinate internal engagements by organizing meetings, managing schedules, and arranging team events that support alignment and collaboration. REQUIREMENTS 10 years’ experience with in operational executive operations over 5 years Project Management skills. Strong verbal and written communication skills, with the ability to interact effectively at all organizational levels, both internally and with clients. Proven teamwork and collaboration skills, with the ability to lead and participate in cross-functional efforts. Excellent organizational and time management abilities, able to prioritize and delegate tasks to meet deadlines. Customer service orientation with a focus on maintaining confidentiality and discretion in all company matters. Adaptable and open to changing priorities, consistently approaching tasks with a positive and proactive attitude. Self-motivated, persistent and priority driven to complete long-term projects. Experience with Microsoft Office Suite and general business operations. Must have excellent judgment, ability to always exercise discretion and have a professional demeanor. ONE TEAM CULTURE EXPECTATIONS Culture is everything, and we work hard at being a unified One Team. All team members must consistently demonstrate the following behaviors: We assume the Positive Intent of our team members first. No Hoarding Rule – We believe in open and transparent exchange of the information. We believe our relationships with each other are an important component of our success. We-ism – We operate with an associations-first mindset, which includes a strong commitment to our team members. All for One – We strive to be great and reliable team members for each other. We actively work to appreciate and value the contributions of all team members. We practice pausing to acknowledge and celebrate our significant successes. We are committed to straight and courteous communication between team members. No Beach Balls – We are committed to maintaining strong and trusting relationships. We actively work through issues before they become barriers. We have the necessary crucial conversations with each other. We believe that a respectful culture is the foundation of a safe, effective, and supportive environment for all. We believe in the importance of exploring innovative ideas and solutions that help solve problems, improve our effectiveness, and increase member value. To err is human. Mistakes are opportunities to learn and improve. We believe in the importance of a diverse and inclusive culture, where differences and similarities are valued equally, and team members listen without judgment to learn and grow from one another’s strengths and perspectives. PHYSICAL REQUIREMENTS Rarely (0-12%) Occasionally (12-33%) Frequently (34-66%) Regularly (67-100%) Seeing: Must be able to read reports and use computer. X Hearing: Must be able to hear well enough to communicate with co-workers. X Standing/Walking: X Climbing/Stooping/Kneeling X Lifting/Pulling/Pushing X Fine Motor: Must be able to write, type and use phone system. X Working Conditions: Normal working conditions with the absence of disagreeable elements. Other Requirements: This position may require occasional local and long-distance travel. If incumbent uses his or her own vehicle for transportation, they must have a valid driver license and carry auto insurance in the amounts and type required by law. Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.