Operations Manager

This is a fully remote role, and we’re looking for someone who is reliable, communicative, and comfortable collaborating effectively with a remote team.

Tricore Studios is a Roblox development company focused on building, operating, and scaling games, UGC brands, and digital experiences. Our work spans game development, avatar content, UGC, and branded projects across the Roblox ecosystem.

We’re looking for a UGC Operations Manager to oversee the day-to-day operations of our UGC department. You’ll manage the production pipeline, coordinate artists and modelers, maintain quality standards, handle revisions and releases, and report directly to Tricore Studios’ directors.

This role is ideal for someone who understands Roblox UGC, is highly organized, and can manage multiple projects at once.

Responsibilities

• Manage the day-to-day operations of Tricore Studios’ UGC department and ensure the production pipeline runs efficiently.
• Assign tasks to modelers, artists, and other UGC creators based on priorities, deadlines, and production requirements.
• Manage artists and modelers, including deadlines, deliverables, revisions, communication, and overall performance.
• Maintain a clear overview of all UGC assets, including models that are planned, in progress, under revision, approved, delayed, or ready for release.
• Review models and other UGC assets before they are submitted to the directors for final approval.
• Perform quality control across hairs, heads, faces, clothing, accessories, and other Roblox avatar assets.
• Ensure assets meet Tricore Studios’ quality standards as well as Roblox technical and Marketplace requirements.
• Coordinate revisions between Tricore Studios and artists, ensuring feedback is clearly communicated and completed correctly.
• Manage uploading, naming, descriptions, categorization, and release scheduling for UGC assets.
• Research Roblox Marketplace trends, avatar trends, and emerging opportunities to help guide future UGC production.
• Recruit and evaluate new modelers, artists, and other UGC creators when additional talent is required.
• Monitor artist quality, reliability, efficiency, and overall performance.
• Track department spending and ensure production remains within approved budgets.
• Prepare and organize payment schedules for artists and modelers based on completed and approved work.
• Coordinate and track copyright and intellectual property matters involving Tricore Studios’ UGC assets.
• Gather evidence and documentation for copyright claims, disputes, and infringement reports.
• Identify production issues, delays, or bottlenecks early and work with the team to resolve them.
• Provide regular updates and reports to the directors covering production progress, artist performance, spending, delays, releases, and department priorities.

Requirements

• Strong understanding of the Roblox UGC, Marketplace, and avatar ecosystem.
• Previous experience managing artists, modelers, freelancers, creative teams, or digital production pipelines.
• Excellent organizational and communication skills with the ability to manage multiple projects simultaneously.
• Strong attention to detail and the ability to maintain consistent quality standards across a large number of assets.
• Familiarity with Roblox Studio and the process of preparing and publishing avatar assets.
• Working knowledge of Blender and 3D asset production, with the ability to identify common modeling and quality issues.
• Good understanding of Roblox UGC technical requirements, Marketplace requirements, and asset validation.
• Familiarity with Roblox avatar content, including hairs, heads, faces, clothing, accessories, and similar asset categories.
• Ability to research and identify trends, opportunities, and successful styles within the Roblox Marketplace.
• Experience managing deadlines, revisions, deliverables, and contractor performance.
• Comfortable working with spreadsheets, production trackers, and project management tools.
• Strong written and verbal English communication skills.
• Able to work independently, make day-to-day operational decisions, and escalate important matters when necessary.
• Highly reliable and able to remain responsive throughout the week.
• Previous experience within Roblox UGC, game development, 3D production, digital content production, or creative operations is strongly preferred.

What We Offer

• Work 100% remotely with the freedom to manage your schedule around the needs of the role.
• Work directly with the founders and directors while having a high level of ownership over your responsibilities.
• Have the freedom to introduce new ideas, improve workflows, and make meaningful changes without unnecessary approval layers.
• Work in a fast-moving environment with minimal bureaucracy, where your decisions can directly influence the company’s growth.
• Receive competitive compensation with performance-based bonuses that reflect your contribution and impact.
• Grow into a larger leadership position as Tricore Studios and the UGC department continue to expand.