Operations Manager

Verana Health, a digital health company that delivers quality drug lifecycle and medical practice insights from an exclusive real-world data network, recently secured a $150 million Series E led by Johnson & Johnson Innovation – JJDC, Inc. (JJDC) and Novo Growth, the growth-stage investment arm of Novo Holdings. Existing Verana Health investors GV (formerly Google Ventures), Casdin Capital, and Brook Byers also joined the round, as well as notable new investors, including the Merck Global Health Innovation Fund, THVC, and Breyer Capital. We are driven to create quality real-world data in ophthalmology, neurology, urology, and oncology to accelerate quality insights across the drug lifecycle and within medical practices. Additionally, we are driven to advance the quality of care and quality of life for patients. DRIVE defines our internal purpose and is the galvanizing force that helps ground us in a shared corporate culture. DRIVE is: Diversity, Responsibility, Integrity, Voice-of-Customer and End-Results. Click here to read more about our culture and values. Our headquarters are located in San Francisco and we have additional offices in Knoxville, TN and New York City with employees working remotely in AZ, CA, CO, CT, FL, GA, IL, LA, MA, MN, NC, NJ, NV, NY, OH, PA, SC, TN, TX, VA, WA, D.C. All employees are required to have permanent residency in one of these states. Candidates who are willing to relocate are also encouraged to apply. Candidates based in the Bay Area, New York City, and Knoxville, Tennessee will be give priority consideration. For these locations, the position will follow a hybrid work model, with 3 days per week in office and the remaining days working from home. *Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.* Job Title: Project Manager, Life Science Delivery Overview: The Project Manager, Life Science Delivery will lead and deploy customer agreements across our life science portfolio. This individual will own management and coordination of critical projects and work plans, delivery progress, and customer relationships. In this pivotal role, you will cultivate irreplaceable relationships with our customers, ensuring a seamless and efficient experience daily. This role requires you to engage your sharp analytical mind, exceptional client management skills, and passion for solving complex challenges in the healthcare sector. A primary area of focus will be identification of critical dependencies and bottlenecks and driving successful execution across multiple departments. The ability to understand and manage complex processes, prioritize work, communicate effectively, and align multiple stakeholders will lead to success. Key Responsibilities and Impact: Delivery Operations: Own complex projects and deliverables, leading internal and external coordination efforts throughout the delivery lifecycle. Ensure successful delivery of RWD products and services. Project Management : Independently manage multiple projects by leveraging various project management tools. Develop work plans and drive towards stated goals, leading oversight and execution efforts. Track progress, mitigate risk, and resolve issues. Build Strong Relationships: Develop and maintain deep connections with customers to exceed their expectations continuously. Problem Solving: Lead independent and cross-functional initiatives to resolve complex issues efficiently. Proactively identify bottlenecks, develop data-driven solutions, and oversee seamless deployment to ensure operational continuity. Customer Insights: Understand customer interactions with Verana Health products to identify needs and challenges effectively. Engagement Strategies: Design and implement strategies that enhance customer engagement and satisfaction. Cross-Functional Collaboration: Work closely with teams across Clinical, Data & Science, Product, Sales, and Finance to advocate for customer needs. Customer Advocacy: Ensure customer retention and satisfaction through proactive problem-solving and support. Customer Onboarding : Project support for new & existing DaaS and RWE customers. What You Bring To The Table: Undergraduate degree in business administration, public health, biological sciences, engineering, or mathematics. 3-5 years of experience in healthcare consulting, project management or customer success management role. 2+ years of experience in Real World Evidence/Healthcare Data project delivery. A data-driven problem solver with exceptional written and verbal communication skills. Proven ability to prioritize competing projects effectively while managing time efficiently. Expertise in influencing stakeholders to resolve issues swiftly and deliver results. Demonstrated project management experience with the ability to handle multiple projects at the same time. Must be able to create and manage work plans as well as provide both high-level oversight and day-to-day operational support. Exceptional communication skills, with the ability to synthesize and translate technical content to a variety of audiences. Agility to work across and develop relationships with diverse, cross-functional teams. Nice To Have: Familiarity with data analytics Experience in technical implementations preferred Familiarity with project management tools, such as Jira, Microsoft Project, or other work planning and prioritization tools Proficiency in SQL Workbench Benefits: We provide 100% health, vision, and dental coverage for employees 401K Match Flexible vacation plans $700 learning and wellness annual stipend Headspace meditation app access Final note: You do not need to match every listed expectation to apply for this position. Here at Verana, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. Caution to Job Applicants: Be vigilant against potential scams. Verana Health will never ask for payment or personal information upfront. Verify company details, cross-check job offers, and trust your instincts. Any legitimate job offer will be received by a Verana Health email account (not via gmail, text or other means) Report suspicious activities to protect yourself and others in the job-seeking community. #LI-REMOTE Pay ranges may vary for market conditions, location, and experience. National Pay Range $110,000 — $125,000 USD