Operations Manager

Wholesale Trade Operations Manager

(Hybrid | Hertfordshire)

£45–50k + 10% bonus

We have partnered with a fast-growing, purpose-led accessories brand to find a Wholesale Trade Operations Manager to take full ownership of their UK and US wholesale operation.

This is a rare chance to build an operation rather than inherit one. The brand sells into bricks-and-mortar and online retailers on both sides of the Atlantic. Wholesale is scaling fast into 2027, and they need someone who gets retailer requirements right first time.

What you'll own:

• The end-to-end wholesale process, from production to 3PL dispatch and invoicing
• Retailer compliance: routing guides, vendor manuals, labelling and ASNs
• Chargebacks, including tracking them and fixing the root causes
• OTIF reporting, built from scratch
• UK and US 3PL and carrier relationships
• EDI connections and stock allocation
• A team of 2, through peak and beyond

What you'll bring:

• 4–6 years in wholesale trade ops, B2B retail or supply chain
• Genuine hands-on retailer compliance experience (routing guides, chargebacks and EDI are a must)
• 2–4 years leading a team under pressure
• Experience with systems like NetSuite, Mintsoft, ShipHero or SPS
• Bonus: US department store experience (Dillard's, Nordstrom, Von Maur) or a fashion or accessories background

T

he details:

• Hertfordshire, 3–4 days in the office, under 30 minutes from King's Cross
• £45–50k + 10% bonus, private medical and enhanced pension
• Immediate start