Operations Manager

About Expedock We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential Who we need We're looking for an Operations Manager who is an influential systems thinker with a passion for operational excellence. Operations and technology are the heart of this business. Do you like strategizing and rethinking the future of human + AI operations and also implementing it yourself on a daily basis? If you like to own metrics & business outcomes, enjoy operational problems, dabble in data driven decision making, work on the ground with your team then immediately follow it up at a systems level, then you're a fit. Expedock, thru AI and Business model innovation, is driving down OpEx for logistics companies (freight forwarders) by 50 - 90% while delivering the lowest turnaround time in the market. Job Description On a daily basis you will: Work and coordinate with Expedock’s key accounts to understand and learn their business and/or supply chain processes Propose and implement procedures on timely and efficient delivery of Service Level Agreements (SLA) for customers Ensure services committed to customers are delivered Ownership of assessing the profitability of customers and tracking how much revenue lost from existing customers Coordinate with Product team and Engineering team to enhance processes Assure that the team you manage is delivering at 100% accuracy and quality Train & manage team to deliver on service level agreements on quality standards, timelines and budget Device approach to progress towards return, profit and loss Implement strategies based on costing analysis, and pricing recommendations Qualifications Self-starter and an influential systems thinker with a passion for operational excellence Operations and account management background Fast learner with ability to quickly understand operational problems Why Expedock HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success. Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows. Candidate Data & Privacy Notice By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to: Evaluate your qualifications and suitability for current and future roles Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience Maintain talent pools for future opportunities, where permitted by law We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.