Operations Manager & Account Manager

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at bcdme.com/careers Operations Manager & Account Manager - Meetings (Life Science expertise) Permanent, full time, based in Germany (remote) About the role: As Operations Manager, you will be fully dedicated to a client in Life Science industry. You’ll be the go-to person for keeping projects on track, clients happy, and your team thriving. You’ll mix big-picture strategy with hands-on problem solving—keeping service levels high while building relationships that last. You will oversee operational functions while managing client relationships, ensuring service quality, stakeholder engagement, and account growth and drive financial performance. If you're ready to lead a team, delight clients, and make an impact, we want to hear from you! As Operations Manager, you will: Team Leadership: Manage and develop direct reports in Germany to enhance productivity through effective recruitment, training, and performance evaluations. Client Management: Oversee client communication, follow-ups, and deliverables to maintain strong relationships and ensure satisfaction and financial success. Business Development: Foster account growth through strategic outreach, maintain client relationships, and engage in presentations, meetings, and industry events. Effective Communication: Provide recommendations that consider organizational culture and industry relationships. Serve as a liaison among accounts, regions, and project teams. Facilitate communication necessary for successful project completion. Implementations: Coordinate resources for successful implementation of new processes and technologies. Identify and apply best practices for customer experience and operational efficiency. Define and implement best practices across various operational areas related to projects. Deliver successful outcomes aligned with project objectives. Business Analysis: Analyze business issues and define solutions to enhance productivity. Prepare risk assessments and develop contingency plans for identified risks. End-to-end project management operational support: - Stepping in operationally to manage client projects when required - Operational support to the team to maintain the team workload under control You should have: Strong meeting management operations and account management experience Proven track record in team leadership and successfully managing direct reports Experience on (a) Life Sciences client(s) Demonstrated experience in client management, maintaining strong relationships and achieving financial performance targets. Experience in reviewing and improving operational processes and policies Proficiency in Microsoft Office applications German and English language proficient in both oral and written communications. Additional languages are a plus. Up to 25% travel may be required. You might also have: Excellent communication and interpersonal skills Strong analytical skills Problem-solving mindset with the ability to lead issue resolution efforts Knowledge of industry trends and best practices related to the role Strong organizational skills that can coordinate multiple resources. THE PERKS Flexible Working We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best. Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow. Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected. Make your move The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move. We’ve got you covered Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. We’re positive. You’ll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways. #LI-MB1 #LI-EM1 #LI-LZ1 #LI-KW1 #LI-Remote #LI-Hybrid #LI-Onsite