Operations Manager (Commercial Real Estate) | AU/Remote

The snapshot

Staffstream is hiring an Operations Manager for a leading global commercial real estate agency operating across commercial sales, leasing, and property management in the Inner-Sydney market. The team is small: four agents, a creative designer, and an in-house analyst, working at a high pace across multiple live campaigns, listings, and client relationships at any given time.

This role is the operational anchor of the team: managing CRM data, running marketing campaigns, coordinating listings across portals, and preparing agreements and documentation, so the agents can stay focused on winning and closing deals. A structured handover from the outgoing team member (who's moving into another role within the wider business) means a genuine training pathway into the team's systems and preferences from day one. This role is open to candidates based in the Philippines.

What you will actually do

CRM management and campaign administration

• Manage CRM contacts, profile cleaning, and enquiry tagging within Surga, keeping records accurate and well-organized.
• Tag enquiries to the correct campaigns, update contact information, and keep the CRM database clean and current.
• Send campaigns live through Surga and connected portals, managing the end-to-end campaign launch process.
  
  

Listings, portals, and e-brochures

• Add and manage commercial property listings across REA web portals via the agent admin backend, keeping pricing, descriptions, and media accurate and to standard.
• Create and distribute e-brochures through Surga for active campaigns.
• Create and manage due diligence links through Dropbox, with access permissions configured correctly for each transaction.
  
  

Marketing budgets, bookings, and supplier coordination

• Prepare marketing budgets for campaigns and manage the booking of marketing placements with Campaign Track and relevant media suppliers, tracking spends and confirming delivery.
• Coordinate with suppliers and portals to keep marketing activity on schedule, managing changes, extensions, or amendments as needed.
• Prepare and distribute campaign updates and performance reports for clients and agents using Surga, portal analytics, and Canva.
  
  

Agency agreements and document management

• Prepare agency agreements, conjunction agreements, and management agreements using the firm's templates, accurately and on time.
• Issue documents for electronic signing through DocuSign, managing the workflow through to completion and filing executed documents correctly.
  
  

Submissions, IMs, and template management

• Coordinate and maintain templates for submissions and Information Memoranda with the marketing team, ready for agent use within required timeframes.
• Manage the team's document and template library, keeping materials current, version-controlled, and accessible.
• Support agents with ad hoc operational and administrative requests as they come up.
  
  

What you need to bring

• Demonstrated experience in a commercial real estate environment. This is essential: the role works directly with Australian real estate portals, agreements, and market conventions, so you need to understand the day-to-day rhythm of a commercial agency (listings, campaigns, agreements, client reporting), not just general admin experience.
• Strong working knowledge of the Microsoft Suite, including Outlook, Word, and Excel.
• Proficiency in Canva for campaign reports, submission templates, Information Memoranda, and other client-facing materials.
• Familiarity with DocuSign for e-signing workflows and Dropbox for secure document management.
• Comfortable using AI tools such as Claude for drafting, research, and operational tasks.
• Proactive and reliable: you anticipate what the team needs and act on it without waiting to be asked.
• Highly organized, able to manage multiple active campaigns, listings, and documents at once without losing accuracy or momentum.
• Confident and self-assured: comfortable being the operational anchor of a high-performance team.
• Detail-oriented and precise, understanding that accuracy in agreements, listings, and campaign data has real commercial consequences.
  
  

Nice to have

• Hands-on experience with Surga for CRM management, campaign execution, e-brochure creation, and contact administration.
• Experience with Campaign Track for marketing budget management and media booking in a commercial real estate context.
• Prior experience working with REA Group portals or comparable commercial property listing platforms at the agent administration level.
• Experience preparing commercial real estate agreements, including agency, conjunction, and management agreements.
  
  

The setup

• This role is open to Philippines-based candidates.
• Fully remote, working full AU business hours.
• Staffstream provides your work-from-home equipment.
  
  

What's in it for you

Role

A stable, full-time role with a business that genuinely needs you and wants you to grow into it. You'd be trusted to own your area, not micromanaged, working with a small team that values someone who can take things off their plate and run with them. On top of that, Staffstream looks after you properly:

• HMO health cover, with one dependent covered for free.
• Group life insurance.
• Paid leave credits.
• Work-from-home equipment provided.
  
  

You're employed compliantly under Philippine law: a proper local employment contract, your taxes handled correctly, and all your government-mandated benefits (SSS, PhilHealth, Pag-IBIG) plus 13th month pay. That means real security and peace of mind, not a loose freelance arrangement. Everything is above board and looked after for you.