Operations Manager for Housing Register

Operations Manager for Housing Register

Temporary Contract

Job Details

Client: London Borough of Tower Hamlets
Service Area: Housing Register
Hours: 35 hours per week
Start Date: 12 October 2026
End Date: 27 December 2026
Duration: 11 weeks
Number of Roles: 1

Working Pattern

Hybrid working available.
Minimum 3 days in the office per week.

Location

160 Whitechapel Road
London
Tower Hamlets
E1 1BJ

Pay

PAYE Rate: £34.38 per hour

Job Overview

London Borough of Tower Hamlets is seeking an experienced Operations Manager for Housing Register to lead the administration and management of the Council’s Housing Register.

The role will involve managing up to 50 staff, leading Housing Register application, assessment and registration services, ensuring statutory compliance, improving service performance and developing staff capability.

Important – Please Read Carefully

This is a senior Housing Register operations management role.

Candidates should have strong experience in housing register management, housing allocations, statutory compliance, local housing policy, service delivery, team management and service improvement.

Key Responsibilities

• Lead Housing Register services
• Manage up to 50 staff
• Manage remote workers
• Oversee agency staff
• Lead application processing
• Lead assessment services
• Lead registration services
• Ensure statutory compliance
• Ensure policy compliance
• Improve customer service
• Support case management
• Monitor performance
• Monitor demand
• Monitor quality standards
• Improve systems
• Improve processes
• Develop staff capability
• Build service resilience
• Work with partners
• Improve customer outcomes

Essential Experience & Skills

• Housing Register experience
• Housing allocations experience
• Senior housing management
• Large team management
• Remote staff management
• Statutory compliance
• Allocations legislation
• Local housing policy
• Case management
• Service delivery
• Performance management
• Service improvement
• Stakeholder management
• Partnership working
• Quality standards
• Staff development

Desirable

• Local authority housing
• London borough experience
• Housing systems improvement
• Housing transformation
• Cost reduction activity
• Multi-disciplinary teams
• Homelessness services
• Housing needs service

Additional Information

This role is hybrid, with at least 3 days per week in the office.

Interview is preferably on site, with MS Teams available if necessary.

Candidates attending in person should ask for Jennifer Wynter at reception.

Target interview date is 02 October 2026.

Candidate submission deadline is 30 September 2026.

Maximum CVs per agency: 10.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference: OR116774

Screening Questions

1. Housing Register management experience?
2. Housing allocations experience?
3. Large team management experience?
4. Statutory housing compliance knowledge?
5. Service improvement/performance experience?
6. Can you work 3 office days in Tower Hamlets?

Skills: Housing Register, Housing Allocations, Operations Management, Team Management, Statutory Compliance, Case Management, Service Improvement, Performance Management, Local Authority, Housing Policy