Operations Manager (m/w/d)

Reverse Logistics Group (RLG) is an innovative technology service provider supporting global leaders in materials and resource management. Through our scalable platform solutions, we address complex challenges related to the take-back and recovery of consumer goods and materials worldwide, connecting all stakeholders across the reverse logistics value chain. Our mission is to maximize the value of recyclable goods by optimizing return and recovery processes. We collaborate with manufacturers, retailers, and public authorities in more than 80 countries, enabling seamless circular material flows and driving resource efficiency on a global scale. Our vision is to conserve critical resources through a sustainable circular economy and contribute to building a better planet for future generations. Key Responsibilities You will work in order management for our leading take-back systems for waste batteries, electrical and electronic equipment (WEEE), and packaging. You will carry out regular operational tasks such as order processing, data entry, registration, and customer reporting. Using our IT system, Microsoft Dynamics Navision, you will create and review invoices and credit notes, ensuring accuracy and compliance. Through telephone-based advisory support for customers and service providers, you will strengthen partner relationships and resolve operational issues efficiently. You continuously reflect on your work processes and actively contribute to improving and shaping the future development of your role. Your Profil You have successfully completed a commercial vocational training and are now looking for an exciting new professional challenge. Ideally, you have already gained initial experience in operational business processes. With your hands-on mentality and strong communication skills, you are a reliable and collaborative team player. You work independently, take ownership of your responsibilities, and consistently meet deadlines. You are characterized by a precise and structured working style. You have solid MS Office skills and quickly adapt to new IT systems and digital environments. You possess fluent English skills, both written and spoken, as well as fluent French or Spanish. Benefits: A hybrid working model combining remote work and office presence. Flexible working hours based on trust and autonomy. 30 days of annual leave. Workation worldwide: Swap your home office for a favourite destination – within the EU and in selected countries worldwide, subject to prior approval and the applicable legal requirements A €50 monthly tax-free allowance via the Pluxee Card Childcare allowance and employer contributions to a company pension scheme. Subsidized meals in the company cafeteria and discounted access to the in-house fitness studio. Excellent public transport connections and ample free underground parking spaces, including charging stations for electric vehicles, ensuring a convenient commute. Personal and professional development opportunities, such as language courses, tailored training programs, and seminars. A dynamic work environment offering a high degree of autonomy, the opportunity to proactively contribute ideas for new projects and processes, and significant room for ownership and impact. And much more.