REMOTE OPERATIONS MANAGER
South Africa-based | Working remotely for a UK business
Are you exceptionally organised, proactive and brilliant with Excel?
We’re looking for a Remote Operations Manager to work for an established karate business operating across London, UK.
This is not a conventional office-management or administrative position.
The business delivers approximately 52 karate classes every week across multiple schools & venues, with around 600 students. The Ops Manager sits at the centre of virtually everything outside the actual teaching of karate: co-ordinating parents, schools, instructors, scheduling, onboarding, safeguarding administration, equipment, venues, gradings, communications and supporting the Director.
We are looking for someone who can take genuine ownership of the operation rather than someone who simply waits to be allocated administrative tasks.
THE ROLE
You will be responsible for keeping the day-to-day operation running smoothly, ensuring that information is accurate, deadlines are met & everyone has what they need.
You’ll need to be comfortable managing multiple moving parts simultaneously, spotting problems before they become one and taking the initiative to resolve them.
KEY RESPONSIBILITIES INCLUDE:
- Onboarding and signing up new students
- Maintaining the master student database and ensuring all information is accurate
- Managing the business's master Excel spreadsheet, including students, belts, cuts, grades, invoicing and other operational information
- Managing stock levels and ordering karate kit, uniforms, gumguards and other equipment
- Managing relationships with schools and venues
- Co-ordinating school hall and venue hire
- Liaising with instructors and managing schedules
- Managing weekly and termly events
- Managing gradings and related administration
- Creating and distributing 2 newsletters per term, as well as adverts and flier creation.
- Managing parent communications and handling any complaints professionally
- Supporting recruitment and onboarding of instructors/staff
- Managing DBS checks and related safeguarding administration
- Managing medical aid administration
- Liaising directly with the bookkeeper
- Working extensively in Google Docs, Google Drive and Excel. (knowledge of Cluade/ Ai / Canva as well)
- Supporting the Director across the wider operation
- Identifying gaps, improving processes and taking ownership of tasks from start to finish
If you’re a highly organised operations professional who loves Excel, systems, organisation and keeping lots of moving parts under control, we'd love to hear from you.
To apply:
CV and use the job title & your full name in the subject line,