Operations Manager (US Staffing & Offshore Teams)

Position Type : Full Time Location: Philippines (Remote) Schedule: Monday - Friday, 8am-5pm PST About the Company Our client is a fast-growing, highly technical CFO and controllership services firm serving the trades industry. With a strong remote team in the Philippines and US, they deliver deeply embedded, practitioner-style advisory services for their clients. For a few specialized roles; they place global talent directly with their client. As they scale, their focus is on preserving their unique culture, fostering human capital, and leveraging AI-driven systems to enhance their service. About the Role The Operations Manager is a visionary leader responsible for ensuring operational excellence across our client's teams while maintaining and nurturing our warm, growth-oriented culture. This role balances people leadership with strategic oversight, supporting team development, employee engagement, and long-term organizational growth. The Operations Manager will act as a mentor, advocate, and developer for the team, particularly their Philippine-based staff, ensuring alignment with company values, processes, and client commitments. Responsibilities Lead, coach, and develop a team of managers and senior staff, focusing on culture, employee growth, and retention. Partner with the CEO to translate company vision into actionable growth and development plans for individuals and teams. Serve as the primary advocate and voice for the Philippine team, ensuring communication, support, and engagement. Oversee operational workflows, ensuring effective utilization of ClickUp and other systems for task management and client deliverables. Support change management initiatives, introducing new processes and technologies while minimizing disruption and fear. Identify and cultivate emerging talent, creating clear pathways for growth and leadership. Ensure client expectations are met while maintaining employee wellbeing and engagement. Collaborate with HR on escalated employee matters, coaching, and performance management. Competencies and Qualifications Must-Have Proven experience leading and scaling remote teams, ideally in operations, accounting, or technical services. Deep understanding of team dynamics, people development, and culture preservation. Strong organizational skills with experience managing multiple concurrent priorities. Experience in change management, operational strategy, and workflow optimization. High emotional intelligence and ability to navigate sensitive employee situations. Familiarity with ClickUp or equivalent project/task management platforms preferred. Comfortable with hybrid US–Philippine work models and PST overlap. Background in a boutique or startup environment, ideally with experience breaking away from corporate bureaucracy. What We Offer 100% Remote Work 13th Month Pay Healthcare (HMO) Paid SSS and PhilHealth Paid Holidays and PTO Accrual Application Process We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us. #LI-RM1