Operations & Project Specialist, LTC

Salary Range: $58,000.00 To $68,000.00 Annually Summary The Operations & Project Specialist, LTC executes, coordinates, documents, and maintains recurring operational processes across SPS Health’s long-term care (LTC) business. The role supports GPO, PSAO, FMS, client onboarding, pharmacy data operations, operational reporting, Salesforce maintenance, Monday.com workflow maintenance, SharePoint resources, and cross-functional implementation work. Essential Duties and Responsibilities The duties listed below are not all‑inclusive and may be expanded as needed at management’s discretion. Employees are expected to maintain confidentiality, follow all company policies, and perform additional responsibilities as assigned. Support GPO and PSAO Operations: Perform roster, enrollment, eligibility, account and location validation, PBM tracking, reporting, audit, and follow-up activities. Support FMS Operations: Execute established submissions, reporting, reconciliation, tracking, and documentation workflows. Perform Salesforce Maintenance: Complete approved account updates, bulk maintenance, ownership and territory changes, data cleanup, imports, reporting, and routine quality audits. Maintain Monday.com Workflows: Build and maintain approved boards, statuses, dashboards, forms, dependencies, automations, and recurring workflow structures under Manager direction. Maintain SharePoint Resources: Maintain libraries, SOP repositories, templates, controlled documents, versioning, archive structure, and team resources. Support Client Onboarding: Maintain plans, checklists, dependencies, data requirements, action items, and readiness status; coordinate routine follow-up. Monitor Pharmacy Data Feeds: Monitor expected submissions, identify gaps, perform standard business validation, conduct routine outreach, and escalate technical exceptions. Coordinate Projects: Maintain workplans, action logs, milestones, dependencies, risks, meeting notes, decisions, and stakeholder follow-up. Perform Reporting and Reconciliation: Prepare recurring reports, rosters, trackers, audits, and reconciliations; investigate discrepancies and escalate material findings. Maintain SOPs and Process Maps: Draft and update procedures, checklists, templates, workflows, and training materials. Support Trade and Contract Handoffs: Complete assigned system, reporting, documentation, roster, onboarding, or data activities after business requirements have been approved and handed off by Trade, Client Services, Account Management or another business owner. Support Process Improvement and Testing: Identify recurring pain points, assist with workflow design, and support testing and implementation of approved changes. Provide Cross-Coverage: Maintain proficiency as trained secondary coverage for assigned critical workflows and periodically perform backup responsibilities. Qualifications 2–4 years of experience in business operations, project coordination, implementation, healthcare operations, client operations, or a related function. Ability to manage multiple workstreams, recurring deadlines, and dependencies. Experience maintaining structured processes, systems data, project plans, SOPs, or workflow documentation. Strong organization, attention to detail, written communication, and follow-through. Ability to independently execute recurring work while escalating exceptions appropriately. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Monday.com or comparable work-management platform. Salesforce as an experienced business user, including structured updates, reporting, and data cleanup. SharePoint, including document libraries, file organization, collaboration, and process-documentation management. Lucidchart, Microsoft Visio, Miro, or equivalent process-mapping software. Microsoft Excel, including lookups, pivot tables, cleanup, filtering, and reconciliation. Microsoft Teams, Outlook, and Microsoft 365. Preferred Experience Experience using artificial intelligence tools, such as Claude or Microsoft Copilot, to support research, documentation, data analysis, project coordination, and business communications. Monday.com workflow automation and dashboards. Salesforce bulk-data-management or reporting experience. Tableau sFTP, WinSCP, ShareFile, Azure Storage Explorer, or comparable exposure. FrameworkLTC, QS/1/RedSail, SuiteRx, or other pharmacy-management-system exposure. Healthcare, pharmacy, PBM, LTC, GPO, PSAO, onboarding, implementation, or process-improvement experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.) While performing the duties of this job, the employee is frequently required to sit, talk, or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee would rarely need to lift to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment Full-time hybrid role based in the Milwaukee, Wisconsin office. Approximately 5% travel may be required based on business needs. Travel may include air, car, and overnight hotel stays. The employee must demonstrate the ability to work independently, remain responsive, and collaborate effectively in both remote and in-person settings. The above statement reflects the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work that may be inherent in the occupation. EEO Statement : SPS Health, LLC, and all its affiliates, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Company makes hiring decisions based solely on qualifications, merit, and business needs at the time.