Operations Team Lead

Location: Maroochydore (Hybrid) In this position, you’ll be based in Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential At Computershare Utility Services, we play a vital role in helping some of Australia’s leading utility providers deliver exceptional services to their customers. As a trusted partner across the utilities sector, we support organisations in establishing, managing, and optimising their retail utility operations, providing end-to-end solutions across the entire customer and billing journey. Operating across Australia's energy, water, commercial, and industrial markets, our team works at the forefront of an essential industry that impacts millions of people every day. Joining Computershare Utility Services means being part of a collaborative and innovative environment where your contributions help shape the future of utility services while creating value for clients and their customers. This is an opportunity to build your career with a global organisation that combines the agility of a specialist business with the strength, scale, and stability of an international market leader. A role you will love In this leadership role, you will have the opportunity to shape and grow a high-performing Revenue Operations team, driving outstanding outcomes for both customers and the business. You'll lead with purpose, creating an engaged and accountable team culture while ensuring operational excellence through effective workforce planning, workflow management, and service delivery. You’ll play a key role in empowering and developing your people, guiding them to achieve their full potential while fostering collaboration, innovation, and continuous improvement. With responsibility for managing escalations, optimising performance, and enhancing customer experiences, you'll have a direct impact on business success and customer satisfaction. This role is ideal for a people-focused leader who is passionate about building capable teams, making customer-centric decisions, and creating an environment where individuals and business can thrive. What will you bring to the role? You are a passionate and experienced leader who thrives on developing people, delivering results, and creating exceptional customer experiences. You bring a strong track record of leading high-performing teams, combined with the ability to balance operational excellence with a customer-first mindset. To be successful in this role, you will bring: Demonstrated leadership experience with a proven ability to achieve sustainable results through coaching, empowering, and developing others. A strong customer focus, with a commitment to delivering positive outcomes and exceptional service experiences. Well-developed people leadership skills, including performance management, mentoring, coaching, and talent development. Experience in workforce and resource planning, with the ability to effectively manage capacity, priorities, and changing business demands. Excellent communication and stakeholder management skills, enabling you to build strong relationships across all levels of the business. High emotional intelligence and the ability to inspire trust, influence others, and foster a positive team culture. Resilience and sound judgement, with the ability to make informed decisions and remain effective in a fast-paced environment. Strong analytical and problem-solving capabilities, coupled with a passion for continuous improvement and operational excellence. Most importantly, you'll bring a collaborative leadership style, a growth mindset, and a genuine passion for helping both people and businesses succeed. Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.