OPI/VRI English Interpreter - Remote

Company Description Kalamcx, a Future Group company, is a virtual BPO provider delivering cost-effective interpretation, translation, and customer experience solutions to over 300 organizations worldwide. The company helps clients operate across borders, reduce operational costs, and effectively enter new markets. Kalamcx focuses on creating loyal, satisfied customers through high-quality, human-centered communication. Its services are designed to support business expansion and sustainable revenue growth. Team members join a globally oriented organization that values professional excellence and client success.
Role Description The OPI/VRI English Interpreter – Remote role is a full-time position responsible for delivering high-quality over-the-phone (OPI) and video remote interpreting (VRI) services in English. Day-to-day tasks include accurately conveying messages between parties, maintaining neutrality and confidentiality, and ensuring that tone and intent are preserved in every interaction. The interpreter will handle calls and video sessions across various sectors such as customer service, healthcare, legal, and business, following client-specific guidelines and protocols. The role involves logging sessions, reporting technical issues, and collaborating with support teams to maintain service quality and uptime. This is a remote role that requires a reliable internet connection and a distraction-free workspace.
Qualifications

• Strong English language proficiency with excellent listening, speaking, and comprehension skills.
• Demonstrated experience in over-the-phone or video remote interpreting, translation, or similar language services.
• Ability to maintain accuracy, neutrality, and confidentiality while interpreting in real time.
• Customer service mindset with strong interpersonal skills and the ability to handle sensitive or complex situations calmly.
• Comfort with digital tools, call platforms, and video conferencing systems; reliable high-speed internet and suitable headset.
• Strong attention to detail, time management skills, and the ability to work independently in a remote environment.
• Availability to work full-time schedules, including potential evening or weekend shifts based on business needs.
• Previous experience in BPO, customer experience, healthcare, legal, or business support environments is an advantage.
• High school diploma or equivalent required; additional training or certification in interpreting or linguistics is beneficial.