OPS Engineer – Network (Maternity Leave)

ING Bank N.V. is looking for a Junior Network Engineer to join the Infrastructure team. The successful candidate will support the management, monitoring, troubleshooting, and implementation of enterprise network and security infrastructures, contributing to the reliability, performance, and security of the Bank's network environment. Activities Monitor and manage network infrastructure environments. Support the configuration and maintenance of switches, routers, firewalls, and load balancers. Troubleshoot network connectivity, routing, switching, and security-related issues. Support infrastructure implementation and change activities. Manage incidents, service requests, and change tickets using ServiceNow. Produce, update, and maintain technical documentation, procedures, and operational runbooks. Create and update network diagrams, data center layouts, and logical/physical topology documentation using Microsoft Visio. Collaborate with internal teams and external vendors to ensure service continuity and infrastructure improvements. Responsibilities Ensure the proper operation and availability of network and security services. Perform first and second-level troubleshooting of network incidents. Support firewall policy implementation and VPN connectivity management. Participate in change management activities according to ITIL processes. Maintain accurate network documentation and architecture diagrams. Contribute to continuous improvement initiatives and infrastructure optimization projects. Escalate critical issues when required and support resolution activities. Ensure compliance with internal security standards and operational procedures. Required Skills Experience of at least 1-3 years in a Network Engineer or similar infrastructure role. Ability to manage critical situations through good decision-making and problem-solving skills. Degree in Computer Engineering, Computer Science, Telecommunications Engineering, Information Technology, or equivalent field. Good knowledge of the English language (minimum B1 level), both written and spoken. Solid understanding of: TCP/IP Routing and Switching VLANs DNS, DHCP, NAT Basic BGP knowledge Enterprise networking concepts Knowledge of network security concepts: Firewall policy management Access Control Lists (ACLs) Site-to-Site and Remote Access VPNs Perimeter security Familiarity with: Check Point Firewalls Palo Alto Networks Firewalls Cisco Nexus platforms Cisco IOS Data Center and Enterprise Network environments Basic knowledge of: F5 BIG-IP Layer 4 and Layer 7 Load Balancing Virtual Servers, Pools, and Health Checks Experience with IT Service Management processes and ticketing systems, preferably: ServiceNow Knowledge of Microsoft Visio and technical documentation standards Familiarity with network monitoring tools. Preferred Qualifications Cisco CCNA certification or equivalent networking certification. Experience with network monitoring and performance analysis tools. Understanding of ITIL processes and best practices. Soft Skills Strong problem-solving attitude. Teamwork and collaboration skills. Good communication skills. Proactive mindset and willingness to learn new technologies. Ability to prioritize tasks and manage incidents effectively. Attention to detail and documentation quality. Contract Offer Working conditions: Fixed-term employment contract - Maternity Leave Working hours: Full time (37 hours per week) Applicable Collective Labour Agreement: National Collective Labour Agreement for employees in the credit sector (NCLA) Location: Milan, Italy Starting annual base salary: Euro 39.000 Variable remuneration: in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function and individual performance) Our compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential, ensuring we fully recognize the value you bring. The benefits of joining ING In addition to being a part of a great team, working in a fun and innovative environment, we offer: Flexible Smart Working Competitive base salaries and performance-based bonuses Meal vouchers and corporate restaurant and bar Health insurance and Accident insurance Pension fund and welfare plan Diverse cultures & Innovative mindsets International Environment and Talent Program Commitment to sustainability Lots of training development opportunities to help you grow Lots of moments dedicated to physical and mental well-being A special day off when it is your birthday: we call it #doyourbirthday! And of course, we can’t forget free water & coffee at the office! About ING ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose – empowering people to stay a step ahead in life and in business – represents our belief in people’s potential. We don’t judge, coach, or tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.