Ops Process and Data Analyst

Location: Louisville, KY – Hybrid

In this position, you’ll be based in the Louisville, KY office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential  

The Ops Process & Data Analyst (MI) will work closely with the issuer and operations to ensure that all files received are in good order and in the proper format. As needed the Specialist will participate in client calls or communications that pertain to the mass issuance files submitted. Ensures that the mass issuance files are submitted in the proper format and meets all data requirements as outlined in the file template and Registration Guide

A role you will love

The Ops Process & Data Analyst (MI) Provides support to the client by responding to any client inquiries regarding the required documents and give feedback on any exception processing that needs to occur.

Key Responsibilities include but are not limited to:

• Ability to initiate and execute any exception processing requests when exception processing is necessary for the completion of a Mass Issuance File.
• Assist the client with education of the Mass Issuance process, troubleshooting, problem solving, and servicing of all Client related files submitted.
• Monitoring, tracking and confirmation of incoming client files
• Validation and uploading of client files utilizing intermediary Excel skills
• Ability to create and run Excel macros against files received from the client
• Maintains a continuous partnership with the client, Computershare’s internal Technology Group and other internal contacts to ensure 100% accuracy and timely delivery of services.
• Performs data analysis and recommends data cleansing opportunities
• Researching and resolving of any out of balance conditions with our internal reconciliation teams as well as with the client directly.
• Maintains a positive and strong client/transfer agency relationship with the issuer. Provides support and feedback to the issuer on the file format and data load requirements and any changes in processing procedures.
• Consults with other internal business partners to identify and document business needs and objectives, current operational procedures, and industry security requirements.
• Assist in department specific projects, which may involve collaboration with other departments or functions.
• Completion of other duties or tasks as assigned by management.

What will you bring to the role?

• Strong written and verbal communication skills – Client facing
• Ability to review and interpret client’s letters of instructions
• Problem resolution skills
• Reconciliation skills
• Strong knowledge of Excel

We are looking for people with these skills:

• Knowledge of internal proprietary systems (SCRIP, Workflow, DocViewer, Issuer Online, SharePoint etc.)
• Knowledge of Product Offerings
• 5+ years of industry knowledge
• Skills in Microsoft Excel, Word, Outlook, PDFCreator

Rewards designed for you 

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards, that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future, with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection, Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more, Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.