Oracle AHCS/ARCS Application Support Engineer

What is the mission about? Nextlink is seeking for Ensure the stability, performance, and continuous improvement of Oracle AHCS and ARCS applications, enabling accurate financial processing and a timely, reliable month-end close through high-quality application support and collaboration with Finance and IT teams. Job Description Role Overview We are seeking an experienced Oracle Accounting Hub Cloud Service (AHCS) / Account Reconciliation Cloud Service (ARCS) Application Support Engineer to provide operational support and continuous improvement across our Oracle Finance Cloud landscape. The successful candidate will be responsible for ensuring the stability, availability, and performance of the Oracle Superledger ecosystem, supporting business-critical financial close activities while maintaining operational excellence across Finance applications. Working closely with Finance, IT, Integration, and Oracle Cloud teams, this role plays a key part in delivering a reliable, accurate, and efficient financial close process. ​ Key Responsibilities Financial Close Support Provide operational support during monthly, quarterly, and annual financial close activities by: Supporting end-to-end month-end close operations across Oracle AHCS and ARCS. Monitoring and executing AHCS accounting and allocation processes. Supporting ARCS reconciliation activities and resolving reconciliation exceptions. Troubleshooting journal creation failures, accounting rule issues, and financial processing errors. Monitoring financial interfaces and ensuring successful completion of integrations. Performing close-cycle health checks and production readiness validation. Coordinating closely with Finance teams to resolve issues within agreed service levels. Participating in extended support during critical financial close periods. Application Support & BAU Operations Provide Level 2 and Level 3 production support for: Oracle Accounting Hub Cloud Service (AHCS) Oracle Account Reconciliation Cloud Service (ARCS) Oracle Fusion ERP Financials Oracle Integration Cloud (OIC) General Ledger accounting processes Key responsibilities include: Incident investigation and resolution Root cause analysis (RCA) Problem management Service request fulfilment Functional and technical troubleshooting Configuration issue analysis User support Defect validation and coordination with development teams System Monitoring & Operational Stability Maintain the stability and availability of production systems through proactive monitoring of: Batch jobs Scheduled integrations Interface queues Reconciliation processes Accounting events Data loads System logs Integration failures Responsibilities include: Performing proactive health checks Identifying and resolving production issues before business impact Managing production incidents Preventing recurring operational issues through continuous improvement Configuration & Continuous Improvement Support ongoing business and system enhancements including: Accounting rule updates Mapping and configuration changes Reconciliation profile maintenance Matching rule configuration Data source maintenance Security validation Functional configuration updates System parameter maintenance Documentation updates Ensure all changes comply with organizational standards for: Change Management Testing Release Governance Production Deployment Controls Integration Support Support integrations between Oracle Finance applications and enterprise systems including: Oracle ERP Cloud Oracle Fusion Financials Oracle Integration Cloud (OIC) Source ERP systems Data warehouses Third-party financial applications Responsibilities include: Interface monitoring Data validation Payload analysis Error investigation and resolution Integration testing Interface reconciliation Production support Change & Release Support Partner with project and development teams to support: Change Requests System enhancements Configuration deployments Production releases Regression testing User Acceptance Testing (UAT) Post-production validation Support deployment activities by: Reviewing business requirements Performing impact assessments Validating configuration changes Verifying production stability after releases Incident & Problem Management Resolve production incidents within agreed Service Level Agreements (SLAs). Perform Root Cause Analysis (RCA) for recurring issues. Implement preventive actions to improve application stability. Maintain documentation of known errors and workarounds. Coordinate with Oracle Support for product defects and service requests. Manage Severity 1 and Severity 2 production incidents. Participate in incident reviews and post-implementation reviews. Stakeholder Management Collaborate effectively with: Finance and Accounting teams Corporate Controllers ERP Support teams Integration teams Oracle Cloud Administrators Infrastructure teams Release Managers Project Managers Oracle Support Provide regular communication regarding: Production incidents System health Financial close readiness Application performance Change implementation status Required Skills Functional Expertise Strong knowledge of: Oracle Accounting Hub Cloud Service (AHCS) Oracle Account Reconciliation Cloud Service (ARCS) Oracle Fusion ERP Financials Oracle General Ledger Financial Close processes Journal Accounting Accounting Rules Reconciliation processes Subledger Accounting Financial Reporting concepts Technical Skills Hands-on experience with: Oracle Cloud ERP Oracle Integration Cloud (OIC) SQL XML REST APIs Oracle Financial integrations Batch job monitoring Interface troubleshooting File-based integrations Oracle Cloud Security Oracle Cloud Reporting Microsoft Excel for financial data analysis Desirable knowledge of: Oracle EPM Cloud FCCS EDMCS Oracle Cloud Infrastructure (OCI) Monitoring ServiceNow Jira Azure DevOps ​ Requirements Experience 4–8+ years of ERP Application Support experience. Minimum 3 years supporting Oracle Cloud Financial applications. Hands-on experience with Oracle AHCS and/or Oracle ARCS. Experience supporting Finance production environments. Strong understanding of month-end financial close activities. Experience managing production incidents in business-critical systems. Experience supporting Oracle Finance integrations. Knowledge of ITIL Service Management processes. Experience working within global support teams. Qualifications Bachelor's degree in Computer Science, Information Technology, Finance, Accounting, or a related discipline. Oracle Cloud Financials certification preferred. Oracle Accounting Hub Cloud certification desirable. ITIL Foundation certification is an advantage. Key Competencies Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to perform effectively under pressure during financial close periods. Strong attention to detail and commitment to accuracy. Ability to manage multiple priorities in a production support environment. Customer-focused and collaborative team player. Proactive approach to operational risk management and continuous improvement. Key Performance Indicators (KPIs) Successful month-end close with no critical application disruptions. High application availability and system uptime. Incident response and resolution within SLA targets. Reduction in recurring production incidents. Successful implementation of BAU changes without production defects. Timely and accurate reconciliation processing. High integration success rate. Positive stakeholder satisfaction. Compliance with change management, governance, and audit requirements.