Department: Technical Operations & Telecom Solutions
Location: Norway - Hibrid
🚀 Oracle OSS/BSS Technical Lead - ACL Tecnología
Hi there! 👋
At ACL, a leading technology solutions company with over 30 years of experience in Latin America, we are looking for top talent for the position of Oracle OSS/BSS Technical Lead. If you are passionate about driving complex telecommunication solutions, resolving critical system performance challenges, and leading high-impact engineering teams in OSS/BSS, BRM, and Cloud Native architectures, this opportunity is for you!
🔥 What will you do?
- Lead Technical Coordination & Architecture: Drive Order Management, Provisioning, Activation, and Billing solutions (Solution Catalog driven). Direct coordination efforts between internal stakeholders, enterprise clients, and third-party vendors while serving as a passionate technical leader.
- Incident & Operations Management: Oversee L1 to L3 technical support and troubleshooting, monitor real-time alarms/incidents, resolve APPs faults (performance metrics, order processing), and attend 24/7 emergency escalation calls to provide swift workarounds or long-term solutions.
- Preventive Maintenance & KPI Optimization: Conduct advanced analyses of platform KPIs and statistics to generate trend reports, execute preventive routines, and mitigate operational risks across Oracle platforms.
- Client & Vendor Liaison: Manage technical tickets/SRs at My Oracle Support on behalf of clients, prepare maintenance windows (MOPs, risk analysis, contingency plans, knowledge transfer), and continuously elevate customer satisfaction.
- Documentation & Process Excellence: Produce high-quality technical documentation including test plans, deployment guides, MOPs, ATPs, and knowledge base articles to build lean, automated, and scalable operational models.
🎯 What are we looking for?
- Education: Bachelor of Science degree in Computer Science, Electrical/Telecommunications Engineering, or a related field.
- Experience: 3+ years of hands-on technical leadership experience in the IT / Telecommunications industry.
- Core Domain Knowledge: In-depth technical experience in OSS/BSS, BRM Core nodes, Provisioning, Activation, Order Management, Real-Time Charging, Mediation, and Billing.
- Technical Stack & Systems: Proficiency in Linux/Unix and Windows OS; hands-on exposure to Cloud Native (CN) environments, Kubernetes (K8s), and observability platforms (Grafana, Kibana, Prometheus).
- Language Proficiency: Fluent / Advanced English speaker with strong written and verbal communication skills to interact seamlessly with international clients and technical stakeholders.
- Key Competencies: Strong analytical, system diagramming, and problem-solving skills; proven ability to manage competing priorities during critical incident escalations.
💡 Additional Considerations (Desirable)
- Flexibility to work rotational shift schedules starting early morning or afternoon (Mexican CST time).
- Availability for rotational weekend shifts and 24/7 on-call support duties.
- An updated passport for credential management and potential regional alignment.
🎁 Benefits waiting for you
🏠 100% Remote Work
🎓 Free Courses at ACL Academy
📈 Professional Development & Career Growth
🎂 Birthday Gift
🌱 Close, Inclusive, and Wellbeing-Oriented Organizational Culture
🌟 Our Culture
At ACL, we transform challenges into opportunities. With over 30 years supporting leading companies across Chile and LATAM, we combine experience, innovation, and technology to deliver tailor-made solutions in Software Development, QA, AI, and Staff Augmentation. More than a provider, we are a strategic partner that understands each client's unique needs and works alongside them to achieve their goals. For our Aceliano Team, we provide a vibrant space for continuous learning, professional growth, and personal fulfillment.
📬 Interested in joining us?
Send your updated CV to [email protected] indicating in the subject line: Oracle OSS/BSS Technical Lead - ACL.
We are excited to meet you!
*We operate under Law 21.015 for the inclusion of people with disabilities; everyone is warmly invited to participate.