Order Entry Professional I

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.

Relocation will not be offered for this position.

This role is eligible for a hybrid work schedule.

Purpose

The Order Entry Professional I is responsible for the management of long-length customer purchase orders from order intake through the placement of a Sales Order. Key tasks include the entry of Metallus Sales Orders in SAP, the coordination of order pending quotes, and the management of product master data. Additionally, this role partners with Production Planning to align delivery commitments with operational feasibility. By connecting Commercial, Customer Requirements Engineering, and Supply Chain, this position enables timely, accurate entry of the Sales Order and responsive communication back to the customer.

Responsibilities

• Manage the end-to-end order entry process for long-length purchase orders, from order intake through the placement of a Sales Order. Includes the processing of purchase orders received through Electronic Data Interchange (EDI).

• Understand the Product Catalog to support the timely and accurate entry of order pending quotes in Microsoft Dynamics 365.

• Partner with Product Planning to understand manufacturing flows, enabling the assignment of feasible delivery dates and the identification of potential bottleneck during order entry.

• Execute a contract review process to validate the Sales Order accurately captures the agreed upon product offering, quantity, delivery date, and payment terms defined on the customer purchase order.

• Collaborate with internal business partners to input pick-up and return good orders.

• Ensure data integrity by facilitating workflow updates for specifications, customer detail sheet, and non-C-Status ZCMIRs.

• Leverage best practices and identify opportunities to drive continuous improvement with an emphasis on process efficiencies to enhance Metallus’ service to customers.

• Communicate effectively with team members and cross-functional partners to share information, support common goals, and contribute to collaborative decision making.

• Display urgency and ownership in addressing expedited requirements and reprioritization, balancing speed with data integrity.

Technical Skills

• Demonstrated product knowledge

• Strong learning agility and detail oriented

• Proficiency with use of advanced business systems and tools

• Proactive, self-initiating and self-managing individual with responsibility for first time quality without the benefit of downstream verification

Minimum Qualifications

• High School Diploma or GED with at least five years of experience in customer support role.

Preferred Qualifications

• Associates Degree with at least two years of experience in a customer support role.

• Bachelors Degree with no previous experience.

The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.