Order Fulfilment Supervisor

Order Fulfilment Supervisor

Position Overview:

In the Order Fulfilment role at Advania UK, you'll take ownership of managing a local team. supplier account management while ensuring customer orders are seamlessly booked and invoiced with precision. You'll be the key link between suppliers and internal teams, staying ahead of evolving supplier demands to keep operations running smoothly. This dynamic position offers the chance to thrive in a fast-paced environment where your coordination skills and attention to detail directly impact customer satisfaction and business success.

Salary & Benefits

Our salaries are competitive within the market

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

• Carry out essential administrative tasks to support the Order Fulfilment team and maintain smooth daily operations.

• Progress purchase orders by obtaining due dates and updating internal systems to reflect accurate ETAs.

• Liaise with suppliers & internal sales teams to resolve queries and maintain strong working relationships.

• Monitor and manage order pipelines to ensure timely delivery of products to our customers ensuring customer satisfaction.

• Collaborate with internal departments to align fulfilment processes with business needs.

• Manage supplier accounts with professionalism and accuracy, ensuring strong relationships are developed and maintained to drive smooth supply chain transactions.

• Co-ordinate the booking in and invoicing of customer orders, delivering a seamless experience from the point of an order going onto our systems to delivery of the goods to our customers.

• Maintain knowledge with the evolving demands of miscellaneous suppliers, adapting quickly to changes and requirements.

• Perform a variety of administrative tasks to support the Order Fulfilment team and contribute to operational excellence.

• Progress back orders by obtaining supplier due dates and updating internal systems with accurate ETAs to keep stakeholders informed.

• Collaborate closely with internal teams and external partners to resolve issues and maintain high service standards.

• Support continuous improvement initiatives by identifying process efficiencies and contributing to team success.

Qualifications & Experience

• Previous experience in an administrative, coordination, or support role.

• Strong attention to detail with the ability to maintain accuracy in a fast-paced environment.

• Proficient in Microsoft Excel and Microsoft Outlook.

• Excellent organisational and time management skills, with the ability to prioritise workload effectively.

• Strong problem-solving skills and the ability to adapt to changing priorities.

• Confident and professional telephone manner with excellent customer service skills.

• Excellent verbal and written communication skills, with the ability to liaise effectively with internal teams and external suppliers.

• Proven ability to work collaboratively as part of a team and contribute positively to team objectives.

• A proactive approach to work, with a willingness to learn and develop new skills.

• Positive "can-do" attitude and the ability to perform well under pressure.

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process: