Order Management Clerk with German

Order Management Clerk with German Join a growing international team and deliver a seamless customer experience by coordinating the entire order management process for the German market We usually respond within a day Job summary To support our German businesses with Order Management activities. Close liaison both by phone and email with Sales, Customers, Yards & Shipping vendors along with core system processing and a high attention to detail. Key Responsibilities Manage the end-to-end order management process, ensuring accurate and timely processing of customer orders. Act as the main point of contact between customers, Sales teams, warehouses, and logistics partners to coordinate orders, deliveries, returns, and inventory availability. Maintain and update order-related information in Oracle ERP and Salesforce, ensuring data accuracy throughout the order lifecycle. Monitor order progress, proactively communicate delays or issues, and ensure all Order Management activities are completed before month-end billing. Deliver a high level of customer service while building strong relationships with internal and external stakeholders. Requirements Minimum 1 year of experience in Order Management, Inside Sales, Customer Service, Procurement, or a similar operational role. Fluency in German (minimum B2 level) and English, both written and spoken. Bachelor's degree or equivalent higher education qualification. Strong communication, organizational, and problem-solving skills with a customer-focused mindset. Experience with ERP systems (preferably Oracle or SAP) Department BPO/SSC Locations Cluj-Napoca Remote status Hybrid About Sales Consulting As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs. Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges. We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth. Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.