Order to Cash Accountant (North America)

About this Position In the role of Order to Cash Accountant for North America, you will play a vital part in ensuring the financial health of our operations by managing day-to-day collection activities and resolving customer account inquiries. This position is essential for maintaining strong relationships with our Sales and Customer Service teams, as you facilitate effective communication and timely follow-up on overdue accounts. You’ll be joining a dynamic team that values collaboration and support. This role presents unique challenges, such as navigating customer payment behaviors and facilitating swift resolutions, providing an invaluable opportunity to enhance your problem-solving and analytical skills while making a significant impact on our organization’s financial performance. Join us in creating a seamless order-to-cash process that supports our mission and drives success! What you´ll do Ensures day-to-day collection activities are completed, including customer account reconciliation, query resolution, and effective communication with Sales and Customer Service teams to drive timely issue resolution and payment collection Reports overdue positions and collection risks for the assigned portfolio to North America Key Accounts Managers, providing timely analysis and actionable recommendations to support decision-making Supports the Team Leader in managing day-to-day operational activities, including reporting, stakeholder communications, escalation management, and continuous process improvement initiatives Leverages digital tools, automation, and AI-powered solutions, including Microsoft Copilot, to improve productivity, streamline reporting, enhance data analysis, and support operational excellence Actively participates in digital upskilling initiatives and identifies opportunities to optimize processes through technology, automation, and best practices in Finance operations What makes you a good fit Bachelor's degree in Accountancy, Business, or any relevant field Preferably with at least one (1) year of experience in Finance and Accounting or related processes Highly proficient in MS Office applications; Knowledge in SAP/Macro/SAP scripting knowledge is an advantage Digital savvy with the ability to adapt to new technologies, automation tools, and AI-powered solutions, including Microsoft Copilot Demonstrates a growth mindset and commitment to continuous upskilling, particularly in digital, automation, and AI-related capabilities Detail-oriented with excellent negotiation, communication, and stakeholder management skills Amenable to work on a night shift schedule (9:00 PM to 6:00 AM), following US holidays, and report on a hybrid work set-up in Ayala Avenue, Makati Some perks of joining Henkel A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years! Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares HMO healthcare coverage plan Provident Fund Group Life and Personal Accident Insurance At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.