Order to Cash Collections Specialist

Position Overview Green Street is growing its Order-to-Cash (OTC) function in Sofia, Bulgaria and is looking for an OTC Collections Analyst to join our global Accounts Receivable team. This role will manage an assigned portfolio of accounts, monitor AR aging, and resolve billing and payment issues in support of Green Street's global collections effort across the US and EMEA. The Analyst will work cross-functionally with Billing, Sales, and Account Management to keep cash moving and drive down Days Sales Outstanding (DSO), while achieving monthly cash collection targets. The ideal candidate is analytical, customer focused, and experienced in balancing effective collections with strong customer relationships in a fast-paced environment. Job Responsibilities Manage an assigned portfolio of customer accounts by telephone and email to meet or exceed monthly collection goals Achieve assigned monthly cash collection targets. Meet or exceed monthly collection goals as established by leadership Proactively monitor AR aging reports and follow up on past-due invoices before they roll into the next aging bucket Secure and log Promise-to-Pay (PTP) dates on delinquent accounts and follow through to ensure commitments are honored Perform outreach to resolve invoice disputes, missing PO references, and other billing/PO issues that stall otherwise-collectible cash Reconcile accounts receivable balances, apply cash, and match remittances to close the loop between payment received and invoice closure Troubleshoot billing errors and investigate root causes, working closely with Billing, Sales, and Account Management teams Participate in the month-end close process as it relates to the order-to-cash function Meet service level agreements (SLAs) for customer inquiries and collection activities Prepare and distribute regular aging and collections reporting to management Support global DSO-reduction initiatives, including EMEA-specific efforts such as clearing portal/upload blockers and correcting stale billing contacts Escalate at-risk accounts per the established dunning cadence and service-disruption process Receives day-to-day operational direction, coaching, workload management, and performance oversight and support from the OTC Team Lead (Bulgaria) Support ad hoc projects and transformation initiatives across the OTC process Must be flexible to work a hybrid schedule (onsite and WFH) per Sofia office policy Candidate Profile Bachelor's degree in Accounting, Finance, Business, or a related field 2-4 years of experience in collections, accounts receivable, billing, or a related commercial/financial operations role Solid accounts receivable knowledge, with a strong process/business understanding of the Order-to-Cash cycle Strong analytical and problem-solving skills, with excellent attention to detail and organizational ability Effective written and verbal communication skills in English Proficiency in MS Office, including advanced Excel skills Experience with NetSuite and Salesforce.com is a plus Comfortable managing a high-volume, multi-currency portfolio and working across time zones with US and EMEA stakeholders Ability to work independently as well as collaboratively in a fast-paced, cross-functional, global team environment Compensation, Benefits and Work Authorization In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in Bulgaria without the need for visa sponsorship now or in the future. The current offer: Hybrid Office Model: 3 days per week (Tuesday – Thursday) in office in Sofia, 2 days remote Working Hours: 9:00am – 6:00pm EEST Social Benefits: Additional health & life insurance, food voucher and Multisport card Company Overview and EEOC/Diversity Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. To learn more, please visit www.greenstreet.com.The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences are celebrated and valued. Green Street is an Equal Opportunity Employer Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Incentive Performance Bonus + Incentive Performance Bonus